Consulting Manager

Overview

IDC is seeking a Consulting Manager to work in our Customs Solutions group. The successful Consulting Manager will be able to engage clients to understand requirements and support delivery of custom market research projects to meet those needs. In this role, you will manage client communications and as part of a team facilitate on‑time, high quality market research‑based deliverables and customer experience with an eye toward growing customer relationships and business outcomes. The role will entail active management of day‑to‑day communications and engagement milestones with both external clients and internal stakeholders. The Consulting Manager will partner with IDC’s centers of expertise, IDC analysts, sales, and other groups such as outside contractors as appropriate to yield the highest value for our customers. This role will offer growth opportunities in the form of varied exposure to IDC’s custom solutions, experience in specific market research methodologies, and client leadership.

Why IDC? IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC was recognized by the Institute of Industry Relations (IIAR) as 2024 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.

Our collaborative, innovative and entrepreneurial culture is the perfect place for you to discover your future!

Recruitment Fraud Notice : IDG / IDC would like to inform you that we conduct our formal communications via corporate email, our Applicant Tracking System iCIMS, LinkedIn messaging, or directly by phone. We do not use any other platform (including Telegram, WhatsApp, Signal, text, instant message, etc.) to communicate with prospective candidates. If you receive any communication outside of our formal communications channels, please ignore it and block the sender or caller. In addition, we do not ask candidates to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to represent a job offer, please report it as potential job fraud to law enforcement.

Responsibilities

• Operate with a client‑centric orientation to maximize IDC value in terms of quality, timeliness, and customer experience.
• Manage projects that satisfy client requirements and address project specifications and timelines as proposed.
• Manage quality assurance in every stage of the engagement, e.g., proof‑reading for accuracy, ensuring quality assurance on a dataset, etc.
• Leverage his / her experience and IDC’s knowledge base to drive high‑impact deliverable and content creation during project delivery and steer / moderate client conversations.
• Work with analyst teams to develop customized content narratives, structure analysis and drive overall engagement design.
• Contribute to, review and discuss deliverables with analyst delivery teams to achieve high quality and impactful client deliverables.
• Set and manage client expectations including : create and monitor work plans, effective meeting management, driving ongoing team communications (internal & external), managing project budgets and accounting related to engagements (revenue and expense recognition), manage competing priorities, orchestrating diverse internal and external project contributors.

Qualifications

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.

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