Area Executive Retail Operations
DKSH GroupJohor Bahru, Johor, Malaysia1 day ago
Job descriptionSupervise the performance of the PIC to carry out their duties in accordance with company SOP. Control all other operating costs i.e. outlets expenses and outlet labour cost. Perform monthly cash audit check for outlets. Ensure outlet achieves good OEA results. Ensure compliance by outlets to all set procedures for stock management. Proper stock accountability i.e. stock count, ordering and usage. Ensure stock count & wastage within control as per KPI. Recruitment of outlet personnel. Monitor / control outlet attrition rate. Plan appropriate placement of staff. Provide necessary direction on manpower planning during peak season or when necessary. Ensure compliance with labor law when handling HR issues. Ensure all products are prepared according to SOP. Ensure outlet compliance to set hygiene standards to prepare safe foods. Plan and organize necessary training or activities to achieve service standards. Take corrective action to prevent recurrence of customer complaints. Ensure proper execution of advertising and promotion activities. Report the progress and effectiveness to the management. Improve and monitor customer service. Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review. Ensure KPI results are tracked and recorded. Carry out any reasonable request made by management. Attend meeting or training session as required by management. Monitor pest control and maintenance of the outlets. Set up new outlet and promotion counter. Manage and oversee team’s delivery of team / function goals to drive execution against goals set. Drive and manage learning and development of team in Retail / Outlet Operations and DKSH behavior to achieve team / function goals. Drive self-learning and improvement in Retail / Outlet Operations and DKSH behavior as part of continuous improvement. Minimum Diploma / Degree holder in business related studies or equivalent. Must be based in Johor Bahru . Minimum 1 year related working experience as Area Executive in the F&B retail chain industry. Excellent interpersonal skills and strong analytical capabilities. Good written and verbal communication & presentation skills. Self‑motivated and result oriented. Demonstrate fluency in English, both written and spoken. Demonstrate knowledge and understanding of the industry / market / customers. Able to travel for work.
Area Executive Retail Operations
Location : Johor Bahru, MY, MY
Global Business Unit : CG
Job Function : Sales
Requisition Number : Job Summary
To be responsible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company).
Job Responsibilities
Sales
- Drive sales generating activities to achieve sales target of the assigned outlets.
- Ensure sales collection are in order and bank into company's account.
Operations Control
Inventory Management
Human Resources Management
Product & Service Quality
Marketing Activities
KPI Monitoring
Others
Leadership Responsibilities
Job Requirements
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Operation Executive • Johor Bahru, Johor, Malaysia
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