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Customer Support Executive

ICM SERVICES SDN. BHD.Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia

12 hours ago

Job description

About the Role

We are seeking an experienced and strategic Customer Support Executive to join our support team. As a key member of our customer support team, you will provide exceptional service to both retail and institutional clients. You will be responsible for addressing customer inquiries, resolving complex issues, and ensuring a smooth and efficient customer experience.

Job Responsibilities

Addressing all support inquiries (Email and Live chat).
Ensuring that customer issues are resolved promptly and accurately while maintaining a high level of professionalism.
Aiding in the operational aspects of the business including assisting in client take on process.
Collaborating with internal teams to enhance operational efficiency and client satisfaction.
Maintaining accurate and detailed records of customer interactions in the CRM system.
Supporting compliance and risk management functions by adhering to industry regulations.
Assisting in improving customer service workflows and operational procedures.

Job Requirements

Experience in a similar role within the financial industry.

Bachelor's degree in finance, Economics, Business, or a related field preferred.

Excellent communication skills, with the ability to handle customer inquiries professionally and efficiently.

Willingness to work in a fast-paced environment with a Can-Do attitude

Strong problem-solving skills and attention to detail.

Fluent in Mandarin and English.

Ability to work on public holidays, OT and rotational shift if required.

Benefits

22 days of annual leave for rest and rejuvenation

Wellbeing allowance to support personal wellness and self-care

Comprehensive corporate insurance coverage for peace of mind

Complimentary breakfast every Friday to kick off the weekend right

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Customer Support Executive • Novotel Kuala Lumpur City Centre, Kuala Lumpur, Malaysia