Product Trainer

Product Trainer – Cartrack Kuala Lumpur, Malaysia

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start‑up culture.

Responsibilities

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
• Design and execute quality training for external clients across regions.
• Conduct training sessions in English, Malay, Mandarin and Cantonese.
• Provide weekly classroom training and onsite / online training to external clients.
• Maintain effective communication with customers to establish further training needs.
• Gather feedback from customers and propose solutions to identified gaps.
• Evaluate the effectiveness of training and modify materials and processes as appropriate.
• Assist in creating and updating Product User Guides.
• Conduct internal product training sessions for onboarding staff.

Types of Training

Requirements

Job Details

Seniority level : Mid‑Senior level

Employment type : Full‑time

Job function : Human Resources

Industry : Software Development

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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