Training Manager- Penang

Overview The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.

Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.

Responsibilities

Conduct thorough assessments to identify training needs across various departments and job roles

Analyze performance metrics, feedback, and skill gaps to determine training priorities

Design and develop training curriculum, materials, and resources tailored to meet specific job requirements

Create engaging and interactive training modules incorporating various instructional methods and technologies

Facilitate training sessions, workshops, and seminars both in-person and virtually

Deliver training content effectively to ensure understanding and retention among participants

Develop evaluation methods to assess the effectiveness of training programs

Collect feedback from participants and stakeholders to make continuous improvements to training initiatives

Provide ongoing support and coaching to employees to reinforce learning and development

Collaborate with managers to identify opportunities for individual and team improvement

Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities

Maintain accurate records of training attendance, feedback, and performance metrics

Ensure training programs comply with company policies, industry regulations, and quality standards

Stay updated on industry trends and best practices in training and development

Requirements

Bachelor's degree in Human Resources, Education, Business Administration, or related field

Proven experience as a Training Manager or similar role in the BPO industry

Strong understanding of BPO operations, processes, and technologies

Excellent communication, presentation, and facilitation skills

Proficiency in instructional design principles and learning management systems

Ability to multitask, prioritize, and manage time effectively

Analytical mindset with the ability to interpret data and make data-driven decisions

Certification in training and development is a plus

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