Customer Service

We are a growing e-commerce fashion brand specializing in elegant apparel that blends tradition with modern style. Our mission is to provide exclusive, culturally respectful, and trend-forward fashion for women across Malaysia and beyond. As our business expands, we are looking for a dedicated Customer Service to join our team. Key Responsibilities : -Respond promptly and professionally to customer inquiries via chat and other platforms. -Monitor, follow up, and resolve issues related to late, abnormal, or cancelled orders. -Handle return and refund requests efficiently while ensuring a smooth customer experience. -Coordinate with logistics partners for return parcels and delivery-related concerns. -Manage customer feedback, reviews, and ratings with a focus on continuous improvement. -Support the submission of claims, appeals, and basic reporting tasks (e.g., damaged goods, claims). -Recheck outstanding issues such as late shipments and prepare monthly logistic return records. Working Hours : -5.5 working days per week, based on scheduled shifts. -Shift options : 8 : 00am–5 : 00pm or 1 : 00pm–10 : 00pm. -Work-from-home allowed after 5 : 00pm to support flexibility.   [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-interunion-ecommerce-sdn-bhd-job-customer-service]

• SPM qualification or above is accepted.  -Experince in Ecommerce industry is an advanatge. -Possesses strong communication skills and a professional attitude in handling customers.  -Is organized, self-motivated, and capable of managing multiple tasks efficiently.  -Has experience in customer service or e-commerce (preferred but not required).  -Shows genuine interest in fashion and understands the importance of customer satisfaction.. If you are passionate about fashion and creativity, we’d love to hear from you! Apply now or please Whatsapp your resume and your portfolio to 012-4010394 (HR) with "Customer Service Application" in the subject line. We look forward to embarking on an exciting journey with you!