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Guest Service Assistant

U Hotel Sdn BhdGelugor, Pulau Pinang, Malaysia

19 days ago

Job description

Requirements

Fresh graduate and SPM leavers are encouraged to apply.
Language required : English
Skills required : Customer Service, Communication, Problem Solving, Teamwork, Hospitality, Time Management
Excellent hands-on skills with eye for details
Ability to work independently.
Positive attitude and responsible character.
Pleasant personality with focus on excellence in customer service.
Prior working experience will be an added advantage.
Self-starter with good communication and interpersonal skill.
Possess self-confidence and be able to actively interact with all relevant parties.

Responsibilities

Hotel receptionists welcome and register guests in hotels and other establishments that provide accommodation services. They assign rooms, issue keys, provide information concerning the services provided, make room reservations, keep a record of rooms available for occupancy, present statements of charges to departing guests and receive payment.

Tasks include –

maintaining an inventory of rooms available for occupancy, reservations and room assignments;

registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys;

providing information regarding hotel services and services available in the community;

providing information about availability of accommodation and making room reservations;

responding to guests’ requests for housekeeping and maintenance services as well as to complaints;

contacting housekeeping or maintenance services when guests report problems;

compiling and checking guest accounts for charges using computerized or manual systems;

receiving and forwarding messages in person or using telephones or telephone switchboards;

reviewing statements of charges to departing guests and receiving payment.

Benefits

SOCSO

Medical claim included

Annual and medical leave shall be in accordance with the prevailing Labour Law

Skills

Customer Service Communication Problem Solving Teamwork Hospitality Time Management

Important Information

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Guest Service Assistant • Gelugor, Pulau Pinang, Malaysia