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MI Regional Quality Lead

MI Regional Quality Lead

NielsenIQMalaysia
1 day ago
Job description

Job Description

Role Summary

As an MI Regional Quality Lead, you are accountable for the end-to-end quality agenda in your region. You lead QE analysis, drive root-cause problem solving, orchestrate action plans, and ensure consistent execution of the MI Quality Circle operating rhythm and QEM / RCA governance. You collaborate with Data Ops, Client Ops, Ops Excellence, Product / Tech and functional SMEs to improve First-Time-Right outcomes and reduce QE / OTD / RPD risk for our clients.

Quality Incident Management & Analysis

  • Own the regional QE analysis; ensure accurate identification, tagging and prioritization of QE as well as related OTD / RPD signals; synthesize trends, hotspots and systemic drivers.
  • For each incident, ensure a clear problem statement, quantified impact and mapping to affected deliverables / clients per MI guidelines.

Root Cause Analysis & Action Planning

  • Lead / perform RCA (e.g., 5-Why) with functional SMEs; agree corrective and preventive actions with clear owners and due dates.
  • Hold AP owners accountable; track execution and effectiveness; escalate risks and delays when needed.
  • Maintain RCA / AP status in QEM and in the RCA Tracker according to the monthly / weekly cadence (metric closure)

    • Quality Governance & Operating Rhythm

  • Plan, prepare and run the MI Quality Circle cadence (country / cluster reviews regional review leadership alignment report-out).
  • Align scheduling, inputs and decisions with Ops Excellence and ensure consistent application of definitions, severity and impacted-delivery decisions per RACI.

    • Stakeholder Management & Collaboration

  • Partner with Data Ops delivery leads and functional SMEs on solutioning; align with Client Ops on client communication and proactive risk management.
  • Keep stakeholders informed on issues, RCAs, APs and preventive measures; contribute to weekly / monthly reviews and ad-hoc deep dives.

    • Metrics, Reporting & Communication

  • Provide monthly KPI reporting (QE / OTD / RPD) with insights, decisions and follow-ups; highlight client and product-group perspectives as relevant.
  • Prepare concise read-outs for regional / global leadership; ensure decisions and follow ups are documented in trackers.

    • Continuous Improvement & Regional Quality Programs

  • Drive quality improvement initiatives for the region in alignment with Ops Excellence priorities (e.g., metric convergence, SNOW / QEM rollout, NPS / NSC linkages).
  • Surface process or capability gaps (training, SOPs) to the global program and champion best-practice sharing.

    • Qualifications

    Work Experience

    4+ years in process execution / operations within a Market Intelligence (MI) environment or adjacent analytics / operations roles; strong understanding of MI value chains

    Education

    Bachelor's degree or equivalent professional experience.

    Competencies & Skills

  • Strong analytical skills and attention to detail; structured problem-solving and decision making.
  • Excellent communication (English, written / spoken); able to translate technical issues into clear actions
  • Proven ownership and follow-through; drives cross-functional progress.
  • Collaborative; builds relationships across Data Ops, Client Ops, Product / Tech and SMEs.
  • End-to-end operational understanding and continuous-improvement mindset.

    • Tools & Methods (preferred)

    Microsoft 365, Power BI, Jira, ServiceNow / QEM; SQL / Python / R a plus for ad-hoc analysis.

    Optional Fields (to be finalized) Reporting Line; Travel requirements (e.g., up to X%); Grade.

    Changelog vs. v1

  • Added explicit QE Analysis, RCA & AP ownership, QEM / RCA-Tracker maintenance.
  • Integrated Quality Circle cadence and alignment with Ops Excellence.
  • Clarified collaboration with Client Ops and strengthened communication / reporting duties.
  • Corrected wording (e.g., Microsoft 365) and streamlined responsibilities to avoid overlaps

    • Additional Information

    Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

    • About NIQ

    NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

    For more information, visit

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    Our commitment to Diversity, Equity, and Inclusion

    At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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    Quality • Malaysia