Job descriptionAssist in responding to customer inquiries via phone, email, WhatsApp, and social media.Support daily customer service operations including booking checks, confirmations, and feedback.Update and maintain accurate customer records in the system.Help resolve basic customer complaints or refer them to the relevant department.Participate in team briefings and contribute service improvement suggestions.Assist in preparing concise reports related to customer interactions.Ensure professional and friendly communication at all times.Learn and adhere to company policies, SOPs, and service standards.