Senior Executive / Executive, Property Management

Senior Executive / Executive, Property Management

Overview : To oversee operations flow by managing operational staff and service contractors in the development, monitor provisions of works, facilities conditions, safety aspects and activities flow within the development, address daily operational obstacles and implement strategies to improve efficiency, promote facilities services and scheduled events to residents, and provide customer service and liaison with relevant parties to enhance service performance.

Responsibilities :

• Oversee operations flow by managing operational staff and service contractors in the development.
• Monitor provisions of works, facilities conditions, safety aspects and activities flow within the development.
• Address daily operational obstacles and implement strategies to improve efficiency.
• Promote facilities services and scheduled events to residents.
• Assist residents in providing customer service and liaising with relevant parties to enhance service performance.
• Attend to residents’ complaints and queries and provide assistance at all times.
• Liaise with defect team and contractors to complete defect works at common areas on time and to residents’ satisfactory mean.
• Monitor defect status and document all correspondence to proper standards.
• Check the cleanliness of the common areas.
• Prepare correspondence to internal departments and external parties.
• Establish office administrative flow and filing system with compliance to SDB policy and SOP.
• Handle contract tenders including sourcing for quotations, negotiating terms and cost, and submitting for management approval.
• Conduct discussions or inspections with internal staff, contractors, consultants and service providers.
• Monitor overall service performance and implement measurements for improvement.
• Monitor collection, verify the accuracy of transactions in the system, take corrective actions and prepare monthly collection for submission to the finance department.
• Prepare operation reports on a periodical basis for management evaluation and review.
• Ensure all complaints from residents are attended to and necessary action is taken on time.
• Ensure operation flow adheres to Standard Operating Procedures (SOP).
• Ensure admin and accounts documentations and procedural flows adhere to SDB SOP.
• Ensure all defect works at the common areas are completed within 30 days and are compliant with the SDB customer service cycle.

REQUIREMENTS

Selangor Dredging Berhad (SDB) is a quality lifestyle property company that started as a tin mining company in the 1960s. Listed on the Malaysian Stock Exchange since 1964, the company has since grown and diversified into property activities including property management and leasing, hotel and property development.

Our Brand Promise : “Driving Excellence, Building Lifelong Relationships” sums up what we strive to do – driving excellence in terms of products and services to build lifelong relationships with purchasers, tenants, hotel guests and all our stakeholders.

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