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6. Area Manager (Central Selangor)

6. Area Manager (Central Selangor)

Secret RecipePetaling Jaya, Selangor
23 days ago
Job description

Responsibilities

Operational

a)Customer

  • Ensures that outlet teams are delivering excellent customer service in the area
  • Ensures that all customer feedback is appropriately addressed
  • Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back

b)Operations

  • Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes :

    • Compliance with all legal, financial and operating company policies and procedures

    Food safety, sanitation, cleanliness, security and halal requirements are followed at all times

    All in outlet SOPs are strictly adhered to at all times

    All products and services going out to customers are of high quality and within standard

    Outlet is well kept and maintained, representing the brand appropriately

    People

    a)Outlet Teams

  • Ensures that all outlets within area are adequately staffed at all levels
  • Creates positive people culture and working environment within all outlets in area where people are motivated
  • Monitors staff retention and turnover, initiates plans to retain people
  • Values and respects diversity

    • b)Training and Development

  • Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
  • Ensures that training and development of outlet teams are of high quality and timely

    • Financial

    a)Sales

  • Sets targets, tracks and monitors performance of individual outlets
  • Drives action plans to achieve these targets

    • b)Profit

  • Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
  • Control Shrinkages, store theft and fraud
  • Improves product mix to improve sales productivity for better food cost

    • Growth

    a) Brand

  • Always looking for opportunities to grow brand in area

    • b)New Outlet Openings and New Products

  • Leads and supports new outlet openings / new products, ensure that it is adequately resourced and set up for success
  • Coaches and supports new outlet management
  • Implements plans to reach Financial and Operational goals

    • Requirements

  • At least Diploma / Bachelors in Hospitality, F&B management or related disciplines.
  • Minimum 4 years of experience in the same management capacity within the F&B / retail industry
  • Experienced with food safety and inventory management procedures
  • Passionate for customer service and sales
  • Possess own transportation for outlet visits
  • Fluency in Malay and English. Any additional fluency in other local dialects are welcomed.
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    Area Manager • Petaling Jaya, Selangor