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Service Engineer

Service Engineer

Johnson ControlsPulau Pinang, Penang, Malaysia
1 day ago
Job description

Lead Responsibilities :

  • Lead the operation team and take full responsibility for managing daily plan together with managing FLSP dispatch via servicemax.
  • Ensure smooth execution of PSA, Warranty, Project Commissioning, and L&M works come with proper documentation of report.
  • Handle and raise purchase requests (PR) for vendor or supplier engagement (excluding L&M and PSA work orders).
  • Monitor and drive SCC utilization on a weekly basis among team members.
  • Respond to and delegate any breakdowns, and provide timely technical updates on site conditions.

Lead technical meetings with customers that are non-sales-related, with support from the Technical Advisor.

  • Execute PSA billing once the operation team completes the monthly service.
  • Ensure and control that L&M and PSA labor planning remains within the allocated cost plan and does not compromise the targeted profit margin.
  • Lead the planning and monitoring of critical part spare part stock for comprehensive contract customers and identify critical spare part that required fast replacement.
  • Generate technical executive report when request by customer, particularly for PSA and Warranty matters, by provide clear solution and update needed.
  • Generate a proper document when received hand over from Project Team and implement standard checklist.
  • Create and generate work order for Warranty and PSA breakdown
  • Understand PSA contract requirement, billing plans and contract term to ensure accurate service delivery and compliance.
  • Plan and generate JHA, JMS and work permit in advance based on work schedule and coordinate vendor permit arrangement.

    • Support Role :

  • Act as the primary operational support to the SAM by ensuring high-quality service delivery to strengthen customer trust.
  • Provide feedback and updates on technical issues at site and escalate matters requiring SAM or Technical Advisor input.
  • Assist the SAM by providing necessary operational data or support when required.
  • Act as a key liaison between field service personnel and SAM to ensure alignment on execution.
  • Support the SAM in driving service quality through daily operations to achieve higher customer satisfaction and revenue generation.
  • Support EHS (Environmental, Health, and Safety) competency among the operation team, and work to fulfill EHS performance requirements, ensuring safety and compliance in daily operations.
  • Support SAM to track timesheet submission and monitor team performance utilization rate to ensure operational efficiency and accountability.
  • Support Team Leader on attending PSA or Warranty service when needed.
  • Support SAM on achieving sales L&M revenue targets by increase the quotation pipeline through generation of small value quotations.
  • Work closely with PSA Team to strengthen existing client relationships and highlight any operational changes that might impact on labor cost plan.
  • Support Technical Manager to highlight any warranty claim needed and technical issue on site.
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    Service Engineer • Pulau Pinang, Penang, Malaysia