OTC Collections Specialist

Being based in our KL Shared Services Centre. The O2C Collections Specialist is part of Order to Cash team (O2C) and sits within the Global Transactional Finance function. The primary purpose of the role is to Improve Page Group cash flow, Reduce and avoid Bad Debt and Identify and solve customers' disputes. Successful candidates must have the ability to work effectively cross functional and cross-cultural global environments.

Client Details : This role is with a well-established large organization operating in the business services industry. The company is known for its robust financial operations and commitment to excellence in delivering professional solutions. Description

Contact and follow-up daily with your customers by phone calls or e-mails. Understand the whole OTC process for better dispute management. Understand the legal and contractual recruitment scope. Coordinate with the Billing Teams to solve invoice related disputes. Collaborate with the Sales Team in negotiations with customers. Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching. Give and keep visibility to the Sales Team on their portfolio's Collection status. Collaboration on one-off French and European projects (reporting, training, process improvement, etc.) Prepare the litigation file for Legal procedures. Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts. Profile

Fluency in English and an additional language is a plus. Ideally previous experience in Shared Services, customer service and Finance administrative activities Analytical and process-oriented mindset, the ability to think laterally and solve problems with exceptional customer care and orientation. Adaptability to changes and ability to work in cross-cultural environment with services mind-set. Previous experience in the role highly desirable Dynamic, organized with a methodical approach. Good negotiation and communication skills (spoken and written) Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes) Customer focus Ability to work under pressure to attain company objectives and Cash Collection KPIs Job Offer

Permanent position with opportunities for career growth and development. Supportive work environment in a thriving business services industry. Convenient location in the heart of Kuala Lumpur. Access to professional training and skill enhancement programs.

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