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Store Associate / Senior Store Associate- Babyshop

Store Associate / Senior Store Associate- Babyshop

Lifestyle Retail Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Store Associate / Senior Store Associate- Babyshop

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The job holder will be responsible for maximizing sales leading to store sales target achievement through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.

Key Responsibilities

  • Sales and Store Standards : Maximize and contribute to sales within the store through exceptional customer service and retail experience.
  • Stock presentation : Ensure all stock is laid out and displayed according to standard layout norms (product placement, signage, neat and well folded, arranged in order from smallest to largest; hanged items must be steamed; brand wise, size wise, etc.).
  • Pricing and tagging : Ensure all products are price tagged and bar-coded before display.
  • Stock administration : Ensure all stock administration (stock count, inter-branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized.
  • Loss prevention : Ensure awareness and vigilance in the store without any negligence to avoid shop lifting incidents / stock loss.
  • Grooming : Maintain the highest standards of grooming etiquettes in store at all times.
  • Product knowledge : Give accurate and current information about the product for all inquiries.
  • SOPs : Understand and implement effectively all retail SOPs.
  • Back stock : Maintain a clean and well-organized back-stock area.
  • Cash handling : Operate as a cashier and be consistently accurate in money handling (in case applicable).
  • Merchandise knowledge : Maintain a detailed knowledge of the merchandise / products stocked in the store.
  • Promotions : Ensure promotions and fast selling lines are featured in the store.
  • Customer insights : Provide information about the customers (likes, dislikes and opinions) to the department in charge.
  • Stock replenishment : Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.
  • Logistics : Receipt / Dispatch of Physical Stock from warehouse (Processes Delivers and Transfers Stock in efficient manner).
  • Visual merchandising : Ensure effective implementation of visual merchandising principles within the stores.

Customer Service

  • Responsible for actively engaging customers to ascertain the customer need.
  • Assist the customer in purchasing decision through quality service.
  • Guide customers throughout the store or to the specific area the customer requests.
  • Develop a clear understanding of all departments, products, make, features and after sales service.
  • Effectively deal with customer queries and complaints.
  • Follow procedures for dealing with specific customer orders.
  • Ensure confidentiality with respect to Landmark retail / store sales information.
  • Provide information about promotions / events to customers.

    • Requirements

  • Must possess at least an SPM or Professional Certificate in any field.
  • Knowledge of retail processes and industry
  • Interpersonal skills
  • Proactiveness and flexibility

    • About Landmark Group

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    Salary match Number of applicants Skills match

    Your application will include the following questions :

  • Which of the following statements best describes your right to work in Malaysia?
  • How many years' experience do you have as a Retail Sales Associate?
  • Do you have customer service experience?
  • Do you have experience in a sales role?

    • Retail & Consumer Products 101-1,000 employees

    One of the largest retail chains in the Middle East & Africa, founded in the 70’s and grown to more than 22 countries with its presence and leading fashion, electronics, hotels and hospitality. Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa and India, with a powerful footprint in these markets. Consistently striving to deliver exceptional value, Landmark Group has over 60,000 employees, operates over 2,400 outlets, occupying over 30 million sq. ft. across 22 countries.

    Placed its footprint in South East Asia, with presence in Singapore, Malaysia and Indonesia, expanding rapidly to other SEA countries.

    One of the largest retail chains in the Middle East & Africa, founded in the 70’s and grown to more than 22 countries with its presence and leading fashion, electronics, hotels and hospitality. Landmark Group has successfully grown into one of the largest and most successful retail and hospitality conglomerates in the Middle East, Africa and India, with a powerful footprint in these markets. Consistently striving to deliver exceptional value, Landmark Group has over 60,000 employees, operates over 2,400 outlets, occupying over 30 million sq. ft. across 22 countries.

    Placed its footprint in South East Asia, with presence in Singapore, Malaysia and Indonesia, expanding rapidly to other SEA countries.

    What can I earn as a Retail Sales Associate

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