Pekerjaan di Bangsar south, my
Kemas kini terakhir: 3 hari yang lalu
EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia.
With a network of over 40 providers, w...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
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We are seeking for a creative, experienced and organized content team lead to join our.In this position, you will manage the content team and support other internal teams within marketing departmen...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
As an HRMS Implementation Consultant (Senior / Team Lead) at EPS Consultants, you will be responsible for leading the implementation of Human Resource Management Systems (HRMS) for our clients.This r...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Associate, Commercial Support Unit
AstroBangsar South, MY We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly.
To answer incoming customer phone...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Senior Manager, People Partner
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Tearista
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PHP Developer
Dyn Edge Sdn BhdKerinchi, Kuala Lumpur, Malaysia Preferably with at least 2 years of coding and / or programming experience.Proficient and / or comfortable with PHP, HTML, CSS, and JS.
Proficiency in additional coding languages would be an advantage.G...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
HRMS Implementation Consultant (Senior / Team Lead) (REF07)
EPS ConsultantsBangsar South, Wilayah Persekutuan Kuala Lumpur, MYQuick Apply
Global Compliance Governance Lead
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Lifestyle Concierge
International SOSKuala Lumpur, Federal Territory of Kuala Lumpur, MY, 59200 Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors.As a pi...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Associate IT Security Specialist I
AmwayKuala Lumpur, Kuala Lumpur (FT), MY Within our Security Engineering and Operations function we focus on helping our customers design, implement and operate effective access controls that protect against threats & supports business ob...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Marketing Administrative Executive (Mandarin Speaker)
Nexsucceed Academy Sdn BhdKerinchi, WP Kuala Lumpur, Malaysia Candidate must possess at least a Certificate / Diploma or higher qualification.Having customer service experience is an advantage.
Fresh graduates are welcome to apply.Proficient in Microsoft Office ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Senior Sales Executive / Sales Manager (Freight Forwarding) in Bangsar South
Polymorph RecruitmentBangsar South, Kuala Lumpur, Malaysia Preferably someone with a diploma or degree in related field would be fit.Our client is as a professional international logistics service provider, is committed to offering comprehensive logistics ...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
Inside Sales Admin Assistant (Cantonese Speaker)
MTS Innovation Sdn. Bhd.Kerinchi, Kuala Lumpur, Malaysia Education : Diploma, Bachelor’s degree or equivalent, fresh graduates are welcomed.Experience : Minimum of 2-3 years in a sales support.
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Driver
KANMIDOKORO SDN.BHD.Bangsar South, Kuala Lumpur, Malaysia Valid B2, D and GDL license with a clean driving record.Proven experience as a driver or similar role.Strong knowledge of road safety regulations and traffic laws.
Ability to handle long-distance dr...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Associate, Commercial Support Unit
AstroBangsar South, MY23 hari lalu
Penerangan pekerjaanMust be passionate about delivering great service to our customers Minimum SPM with minimum 1and half years related working experience Fluent in English and Malay Experience and interest in Social Media, Mobile Technology, Instant Messaging, etc. Knowledge of Home Network and Wi-Fi set up, digital streaming would be an advantage Able to speak Mandarin or Tamil will be an added advantage
WHY JOIN US?
We practice a vibrant & energetic office culture.
We provide opportunities for career advancement within the company.
Good performance is always rewarded accordingly.
JOB RESPONSIBILITIES :
What you will do :
- To answer incoming customer phone calls and emails by responding promptly and taking appropriate action for each call / email with end to end resolution governed by the standard policy and set procedures
- To always maintain a positive, empathetic and professional attitude towards customers
- To acknowledge and resolve customer complaints i.e. troubleshooting a technical issue, waiver and ledger calculation for Commercial, Hotel & Hospital accounts based on number of subscription outlets / rooms
- To have thorough product knowledge on plan and packages for commercial accounts and to be knowledgeable in old and new campaigns
- To perform Upsell of bundles / ala-carte plan to potential commercial customers
- Attend to customer enquiries and request through various channels i.e. on-line request via webpage, live chat, Facebook & social media
- To update CRM system on customer interactions, transactions, comments and complaints
- To follow-up on pending cases to ensure resolving it within TAT
- To process new subscription / application for Commercial, Hotel & Hospital customers with accurate information and document compliance
- Ensure customer satisfaction and provide professional customer support on soft skill (call etiquette) and hard skill (process & procedures accuracy) by meeting the QA benchmark and GSS score
- To promote ‘SAVE Offer’ to retain customers from churning out
- To guide and support new CSU agents coming on board
- Team player in meeting the Service Level Agreement (SLA) of calls and Turn Around Time (TAT) of emails
- To interact with internal stakeholders when case escalation required in resolving customer request / complaint
- To communicate and coordinate with Team Managers in fulfilling customer request where LOA is involved
REQUIREMENTS : Who you are :