Pekerjaan di Kuala lumpur, aia digital+ malaysia
Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base : Malaysia)
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SAPKuala Lumpur, MYWe help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Regional Delivery Executive, Regional Customer Engagement & Services, APJ (Base : Malaysia)
Join Our Team
CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.
As Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments.
Job Description :
The Regional Delivery Executive (RDE) is a senior professional with deep (15+ years) program delivery experience. They need to have advanced, proven skills in executive communications, stakeholder management and a solid understanding of the legal and commercial aspects of working with customers, particularly in distressed engagements. The overall objective for the role is to lead delivery excellence by consistently meeting our customer commitments by understanding their needs, packaging our solutions that drive measurable business value within agreed-timelines and budgets.
The Regional Delivery Executive has the qualification, experience and business acumen to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners / vendors. This position has a high level of responsibility and exposure within SAP, the industry, and our market leading customers. They are a senior professional with an entrepreneurial mindset and business acumen as needed for this challenging role.
They reinforce enterprise knowledge management through the communication of engagement, portfolio and program lessons learned and delivery excellence practices development. There are 3 focus areas of the Regional Delivery Executive :
- Prevention : A champion for Delivery Excellence and Adoption through Continuous Improvement programs :
- Actively contributes as an expert in the Communities
- Drives knowledge sharing across our delivery organisation with a focus on Lessons Learned
- Actively supports knowledge management activities
- Actively supports customers in achieving value of SAP solutions and enables rapid innovation adoption, in partnership with our Enterprise Architects
- Coach, mentor and develop CS&D delivery teams across APJ
- Correction :
- Develop corrective plans on engagements identified as Early Warning
- Provide Governance and Thought Leadership to turn around a delivery engagement at risk of progression to escalation
- De-Escalation : Project / Engagement Escalations and Recovery
- Intervein, support and guide running de-escalations as needed across the region
- Manage senior stakeholders through the full escalation lifecycle
- Limit litigation and commercial liability through recovery activities
The Regional Delivery Executive is a key resource that is deployed to drive program success, in particular within programs experiencing escalations, de-escalations and recovery activity. Typically, they are engaged in a number of client programs / projects at any one time across a number of clients. Given the nature of the role, it is anticipated that the individual will need to travel extensively, up to 50%, and will likely be travelling across Asia Pacific Region. Given their focus working on complex projects within diverse customer environments, they will be skilled communicators with highly developed stakeholder management and influencing skills. They will have the gravitas and experience to work in partnership with clients to drive project outcomes successfully, with the ability to advise and push back when required.
Key Responsibilities & Tasks
Key Areas of Responsibility and Tasks
Opportunity Management
Delivery
Sales and Business Development
Coaching & Mentoring
Knowledge Management
Competencies and Skills / SAP Values
Experience & Language Requirements
Functional Experience
Management and Leadership Experience
Soft Skills
Mentoring and Coaching
Commercial and Sales
SAP Specific Expertise
SAP Product Knowledge. Advanced knowledge of :
International Experience
Industry Experience
Languages :
Education
PM Fundamentals or similar
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers@sap.com
For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M / F / Vet / Disability :
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID : 407537
Work Area : Consulting and Professional Services
Expected Travel : 0 - 50%
Career Status : Professional
Employment Type : Regular Full Time
Additional Locations :
LI-Hybrid.