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Kemas kini terakhir: 3 hari yang lalu
Service Automation Lead

Service Automation Lead

United Overseas BankMalaysia
Posting Date : 18 Jun 2025 Location : .Company : UOB Innovation Hub 2 Sdn.United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Internship Programme

Internship Programme

Baker Tilly MalaysiaMY
Baker Tilly Malaysia is inviting undergraduates who are currently pursuing their professional accounting qualification, or a Degree in Accounting / Finance or equivalent, to join our paid Internship ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Pricing Actuary

Pricing Actuary

SKL ActuarialMY
Excellent opportunity to work with a leading global reinsurer in Kuala Lumpur, Malaysia.Our client is seeking a Pricing Actuary to join the team and work closely with Business Development, Underwri...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sustainability Consultant - ESD

Sustainability Consultant - ESD

ArupMalaysia
Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. Sustainability is a key strategic aim of Arup.At the heart of all ou...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Internal Sales Executive I, Singapore

Internal Sales Executive I, Singapore

RS Group plcMalaysia, MY
Location : Malaysia-based, Hybrid .This involves building strong relationships with customers, understanding their needs, and matching them with the right products. Additionally, the role aims to gat...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
Assistant Workforce Management Expert

Assistant Workforce Management Expert

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

Senior / Quality Engineer (Automation & Manual Testing) (Ipoh)

ExactMalaysia
Professional Job Malaysia, Kuala Lumpur Technology Malaysia.As a Quality Engineer, you participate in all aspects of product development and delivery, including refine and review of user stories, a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Nursery Teacher

Nursery Teacher

Teaching Abroad DirectAsia, Malaysia
Are you seeking a Nursery Teaching job in Malaysia? This international Nursery has Early Years Centres in both London, United Kingdom and Kuala Lumpur, Malaysia. For a August start their Kuala Lumpu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Re-advertisement : Disability Inclusion National Consultant, Kuala Lumpur, Malaysia, 12 months (Open for Malaysian only)

Re-advertisement : Disability Inclusion National Consultant, Kuala Lumpur, Malaysia, 12 months (Open for Malaysian only)

UnicefMalaysia
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children.To help them fulfill their potential. Across 190 countries and territories, we work for every ch...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Life Support Supervisor

Life Support Supervisor

SubNet Services LtdMalaysia
Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Marketing & Sales Lead

Marketing & Sales Lead

Ably ResourcesMalaysia
I am currently recruiting for a global leading client of mine in Malaysia who are recruiting for a Marketing & Sales Lead to joined their esteemed organisation. This exciting role will be focussing ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Intern - Manufacturing

Intern - Manufacturing

Ichor SystemsMalaysia
We are seeking a motivated welding intern to join our team and gain hands-on experience in industrial welding and fabrication processes. This position is ideal for students or recent graduates in we...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
Manager - Branch Operational Risk Management (East Coast)

Manager - Branch Operational Risk Management (East Coast)

Hong Leong BankMalaysia
Manager - Branch Operational Risk Management (East Coast).If you are looking to excel and make a difference, take a closer look at us. Analyze and manage risk management issues by reviewing and embe...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Associate Quality Assurance Analyst

Associate Quality Assurance Analyst

HitachiMalaysia
To identify testable requirements, create test cases, and validate them against the application.To develop test plans, testability matrix and tractability matrixes. To design, execute, and maintain ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Project Manager

Senior Project Manager

UpskillsMalaysia
Upskills is a global consulting firm with a particular focus on IT solutions for financial organizations and Capital Market industry. We provide expert financial software consulting for investment b...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Project Manager Services Manager (Governance)

Project Manager Services Manager (Governance)

VertivMalaysia
The PMO Governance Manager is responsible for establishing and maintaining the governance framework for projects within an organization, ensuring that all projects . This role involves overseei...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales engineer, APAC region (Malaysia)

Sales engineer, APAC region (Malaysia)

Parallel WirelessMalaysia
Parallel Wireless is reimagining mobile networks with innovative, energy-efficient Open RAN solutions.Join us as we lead the future of telecommunications, driving innovation through green and susta...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Senior Business Development Manager & Key Account Lead (Palm Oil / APAC)

Senior Business Development Manager & Key Account Lead (Palm Oil / APAC)

CarbonSpace LtdMalaysia
CarbonSpace’s innovative carbon flux MRV platform helps food & beverage companies track carbon performance across their supply chains and communicate progress in line with major frameworks.Our ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
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Service Automation Lead

Service Automation Lead

United Overseas BankMalaysia
19 hari lalu
Penerangan pekerjaan

Service Automation Lead

Posting Date : 18 Jun 2025 Location :

Company : UOB Innovation Hub 2 Sdn. Bhd.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

About the Position

The IT Service Management Lead will manage and optimize IT service management processes, with a focus on maintaining an accurate and efficient Configuration Management Database (CMDB).The applicant should have experience in ITSM frameworks (e.g., ITIL), monitoring tools, and automation platforms to ensure seamless service delivery, improve system reliability, and drive operational excellence.

The primary role of candidate would be of a CMDB Administrator responsible for configuring and maintaining all BMC Remedy Atrium CMDB (Configuration Management Database) processes, work instructions and activities. The role is under the prerogative of the Service Automation Department belonging to Technology and Operations Group Infrastructure and platform services group.

The role also requires leading a team of monitoring and automation engineers.

Its primary responsibilities include the following :

  • Automate CMDB updates using existing tools, scripts, integrations.
  • Governance of CMDB as Asset Manager, track and resolve inconsistencies within CMDB through established process.
  • Works closely with requesters, Systems and Service Delivery Teams to establish business requirements for the CMDB.
  • Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
  • Manage Roles & Permissions related to Asset Management.
  • Create & Monitor Normalization and Reconciliation Jobs to ensure accuracy of data coming from diverse sources.
  • Use Dashboard and Reporting tools to create reports for Business consumption from CMDB.
  • Assist in registering of configuration items (CIs); the appropriate level of attributes, and relationships required to support CMDB Inventory Management process.
  • Monitor CMDB Logs and identify issues with Discovery Sync, normalization and reconciliation jobs.
  • Assist in CMDB related changes in development, promote to UAT, perform UAT and promote to Production.
  • Apply product fixes, hot fixes, patches, and configuration changes to support the business processes.

Qualification and Experience

Must Have

  • Experience in problem solving and conflict resolution.
  • On call support and handling issues as per business priority.
  • Understand CMDB and Common Data Model
  • Excellent management skill to keep track of recurring issues and escalate it to relevant audience on time.
  • Good team player and flexible to support critical activities over the weekend and after regular office hours.
  • Ability to work in fast paced environment and able to deliver results in a timely manner.
  • Adopts an innovative and proactive mindset to work assignments.
  • Possess a positive and willing to learn attitude.
  • Strong interpersonal and communication skills, both written and oral.
  • Good to Have

  • Knowledge of Problem management to investigate recurring issues and close with permanent fixes
  • Demonstrated through understanding and experience with BMC Helix ITSM, CMDB, ITOM, Application monitoring, automation tools like Control-M.
  • Understanding of Service Blueprints, Service Definitions and Service Modeling.
  • Experience with Helix ITSM Development for Remedy Midtier & Progressive Web App
  • BMC Accreditation / Certification would be preferred.
  • Sound knowledge on Remedy architecture and supporting tools.
  • Knowledge on Defining and Debugging shell scripts on Linux, Unix, Solaris, and windows systems.
  • Manage any Helix ITSM & CMDB improvements projects related to automation and best practice
  • Hands on experience in utilizing Remedy API and REST API to develop automation.