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Pekerjaan di Malaysia

Kemas kini terakhir: 16 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Forensic & Litigation Support Consultant

Forensic & Litigation Support Consultant

Baker Tilly MalaysiaMY
To support managers in forensic & litigation support engagements.Conduct in-depth research / analyse for financial and non-financial information, to apply appropriate forensic approach.Carr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Regional Manager (Crop Care)

Regional Manager (Crop Care)

ZagroMalaysia
In line with our aggressive growth, we are now looking for an energetic, driven and highly competent professional who is passionate and committed to join our growing talent pool and make a differen...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Facilities Executive

Senior Facilities Executive

HaysMalaysia
A Senior Facility executive, located in Klang, handles the facilities of a warehouse and client management.An innovative company specialising in logistics property development is seeking a Senior F...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Service Associate - F&B

Service Associate - F&B

Shangri-LaMalaysia
Be part of our Shangri-La family.Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore.Today, the group comprises over 102 deluxe hotels and resorts in key cities in ...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
SEA Administration-Workplace Service (WPS)

SEA Administration-Workplace Service (WPS)

LazadaMalaysia
Department : Administration Location : Malaysia.Space Planning and Management : - Assess and plan the optimal utilization of office space, office relocations and reconfigurations as needed.Maintenance ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
Travel Advisor

Travel Advisor

Holiday Tours & Travel Sdn BhdMY
Proactively Engage the Customer Database : Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, need...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Applications Engineer, Malaysia

Applications Engineer, Malaysia

ExtronMalaysia, Asia
APPLICATIONS ENGINEER, MALAYSIA.Extensive telephone interface providing technical support and training to a large established base of professional AV resellers, installers and trainers.Provide A / V ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
CE (Pharmaceutical Robot)

CE (Pharmaceutical Robot)

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
We are seeking a highly motivated and detail-oriented Support Staff to join our growing Robotics team.In this role, you will play a vital role in supporting the development and implementation of ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Digital Marketing Campaign Specialist-Greater China Market

Digital Marketing Campaign Specialist-Greater China Market

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.