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Pekerjaan di Malaysia

Kemas kini terakhir: 17 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Senior Consultant

Senior Consultant

SKL ActuarialMY
Exciting opportunity to join a global consulting firm to be part of their Data & Analytics team in the KL office.The successful candidate will gain great experience through delivering projects ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Forensic & Litigation Support Consultant

Forensic & Litigation Support Consultant

Baker Tilly MalaysiaMY
To support managers in forensic & litigation support engagements.Conduct in-depth research / analyse for financial and non-financial information, to apply appropriate forensic approach.Carr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Clerk of Work - M&E

Clerk of Work - M&E

MGB BerhadMY
Responsible for all inspection and supervisory of M&E works at site.Ensure works carried out by contractors are in accordance to approved drawings, specifications, Work Method Statements and Sa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Telesales Executive - Insurance Outbound

Telesales Executive - Insurance Outbound

Brandt Business Services Sdn. Bhd.MY
We are seeking enthusiastic and results-driven Insurance Outbound Telesales Agents to join our dynamic team.The role involves making outbound calls to potential and existing customers, promoting in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Head, Digital Partnership & Stakeholder Management

Head, Digital Partnership & Stakeholder Management

MRANTIMY
The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Cum Driver

Assistant Cum Driver

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Responsible for driving Company owned vehicles for transporting Managing Directors, Directors, Manager or guests and other travel assignments. Bear full responsibility for any traffic or parkin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Principal Software Engineer (Python)

Principal Software Engineer (Python)

HaysMalaysia
Principal Software Engineer (Python).Python Senior Software Engineer For Hire.A global supply chain company designed to support applications, including 4. Megatrend applications, IOT, 5G, and automo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Procurement Executive

Procurement Executive

Shangri-LaMalaysia
Be part of our Shangri-La family.Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore.Today, the group comprises over 102 deluxe hotels and resorts in key cities in ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Operation Support - New - 6M

Sales Operation Support - New - 6M

AdeccoMalaysia , MY
Carrying out general activities to support the execution of sales processes, tasks, projects.Respond to external / internal requests for information. Proactive monitoring of CRM leads and opportunitie...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Travel Advisor

Travel Advisor

Holiday Tours & Travel Sdn BhdMY
Proactively Engage the Customer Database : Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, need...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Head of PCS

Head of PCS

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
CE (Pharmaceutical Robot)

CE (Pharmaceutical Robot)

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
We are seeking a highly motivated and detail-oriented Support Staff to join our growing Robotics team.In this role, you will play a vital role in supporting the development and implementation of ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Procurement Executive

Procurement Executive

TOTALENERGIES MARKETING MALAYSIA SDN BHDMalaisie
To support related area of responsibility to all personnel in TEMMY.Liaison with colleagues from other affiliates and personnel from regional and head office. To manage communication of related area...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
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Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.