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Pekerjaan di Malaysia

Kemas kini terakhir: 3 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Cruise Spa Nurse

Cruise Spa Nurse

Maritime & Healthcare GroupMalaysia, MY
Quick Apply
MHG is a globally recognized and MLC and ISO certified provider of comprehensive medical solutions for the maritime industry. Since 2019, we have focused on supporting vessels with a range of servic...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
(Vietnamese- Language Interpreter- Work from home)

(Vietnamese- Language Interpreter- Work from home)

Two95 International Inc.MY
Quick Apply
Position : Language Interpreter (English & Vietnamese) .Period of Employment : 12 months Contract / Renewable.Working Hours : 8 hours per day with 1 hour break in between / 40 hours per week...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Executive - Customer Service_Korean [MAG_KR]

Executive - Customer Service_Korean [MAG_KR]

StartekMalaysia
We are seeking a customer-focused.The ideal candidate will be responsible for assisting customer with inquiries, providing solutions to their concerns, and ensuring a positive customer experience.T...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu
Business Development Executive

Business Development Executive

Digital Alchemy LimitedMY
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Business Development Executive Company Overview At Digital Alchemy, we’re at the forefront of transforming marketing automation services for organizations around the world.With a global netwo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Executive, Finance

Executive, Finance

PUMA Sports Goods Sdn Bhd (Reg No. 200701008334 (766336-V))PUMA Malaysia
The focus of the role is support on daily financial / accounting operations to ensure production of accurate and reliable accounting records for both external and internal reporting purposes.Provide...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
Business Development Manager(Business Incorporation Services)

Business Development Manager(Business Incorporation Services)

RecruitGoMY
Quick Apply
We are looking for a candidate from the corporate business field because Emerhub specializes in providing market entry and business expansion services to companies looking to establish and grow the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Director / Executive Director, Credit Compliance and Planning

Director / Executive Director, Credit Compliance and Planning

SMBC GroupMalaysia
Headquartered in Tokyo, Sumitomo Mitsui Banking Corporation (SMBC) is a leading global financial institution and a core member of Sumitomo Mitsui Financial Group (SMBC Group).Built upon our rich Ja...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Secondary Mandarin Teacher - International School in Malaysia - August 2025 Start

Secondary Mandarin Teacher - International School in Malaysia - August 2025 Start

ASQ INTERNATIONALMY
We are seeking an inspirational and experienced.International School in Malaysia.The successful candidate will be responsible for delivering. A-level Chinese Literature and IB Diploma Level Mandarin...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Sales Manager

Sales Manager

EJOMalaysia
We are an innovative startup dedicated to revolutionizing the virtual employment and outsourcing industry.Our mission is to disrupt traditional business models by offering advanced, efficient, and ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Cantonese Interpreter

Cantonese Interpreter

ContactLink SolutionsMY
Quick Apply
Cantonese - International Interpreter Language : Cantonese Are you a skilled interpreter looking for a flexible and rewarding opportunity?. We are seeking talented individuals proficient in Cantonese...Tunjukkan lagiKemas kini terakhir: 29 hari yang lalu
Cloud FinOps Analyst

Cloud FinOps Analyst

World VisionMalaysia
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous pl...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Head of Marine Asset Management

Head of Marine Asset Management

Chronos ConsultingMalaysia
Open to Malaysian and regional expat.Minimum 15 years’ experience in offshore Vessels operation including minimum 5 years Experience as Chief Engineer in DP2 / DP3 vessels and 3 years as on-shore ve...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Performance Marketing Specialist (Skincare Brand : Alpha-H)

Performance Marketing Specialist (Skincare Brand : Alpha-H)

Vita Green Health Product Company LimitedMY
Quick Apply
Ready to Redefine the Future of.We’re on a mission to empower skin confidence—and we want you to be part of it!.As pioneers in acid-based, science-backed. With over 27 years of expertise, our award-...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Solution Play GTM Manager for AI Apps and Agents in ASEAN

Solution Play GTM Manager for AI Apps and Agents in ASEAN

MicrosoftMalaysia
The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft’s Commercial Strategy into a local execution plan and driving operational excellence to achieve the gr...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Procurement Executive

Procurement Executive

TOTALENERGIES MARKETING MALAYSIA SDN BHDMalaisie
To support related area of responsibility to all personnel in TEMMY.Liaison with colleagues from other affiliates and personnel from regional and head office. To manage communication of related area...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.