Talent.com

Pekerjaan di Malaysia

Kemas kini terakhir: 14 hari yang lalu
Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
The Customer Service Agent will be responsible for delivering exceptional customer support to our clients.This role involves handling inquiries, providing resolutions, and maintaining a high standa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Java / Microservices Developer

Senior Java / Microservices Developer

HitachiMalaysia
Participate in requirement, design, implementation, testing and support of custom banking solutions, which include features enhancements, new functionalities, and back-end systems integration.Colla...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Project Coordinator

Project Coordinator

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Computer Science / Information Technology, Engineering (Computer / Telecommunication), Science & Techno...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Project Admin Executive

Project Admin Executive

LBS Bina Group BerhadMY
The Project Department Administrator provides administrative and operational support to the project management team to ensure smooth and efficient project execution. This role involves assisting Adm...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Life Support Supervisor

Life Support Supervisor

SubNet Services LtdMalaysia
Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
SEA Administration-Workplace Service (WPS)

SEA Administration-Workplace Service (WPS)

LazadaMalaysia
Department : Administration Location : Malaysia.Space Planning and Management : - Assess and plan the optimal utilization of office space, office relocations and reconfigurations as needed.Maintenance ...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Head of Marine Asset Management

Head of Marine Asset Management

Chronos ConsultingMalaysia
Open to Malaysian and regional expat.Minimum 15 years’ experience in offshore Vessels operation including minimum 5 years Experience as Chief Engineer in DP2 / DP3 vessels and 3 years as on-shore ve...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Associate I, Authorization

Associate I, Authorization

Finexus International Sdn BhdMY
Candidate should possess a Diploma / Advanced Diploma, Bachelor's Degree, or equivalent in any field.Preferably at least 1- 2 years of related working experience in contact centre.Handle inbound an...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Executive - Client Accounts Management

Executive - Client Accounts Management

Holiday Tours & Travel Sdn BhdMY
To develop a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability. Responsible for achieving sales and operations, targets and perform...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Manager, Customer Service (3PL / Contract Logistics) (Shah Alam)

Assistant Manager, Customer Service (3PL / Contract Logistics) (Shah Alam)

HaysMalaysia
Assistant Manager, Customer Service (3PL / Contract Logistics) (Shah Alam).A global logistics powerhouse is seeking an experienced Assistant Customer Service Manager. Your new employer stands out as a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Analyst, Business Analyst, Interconnected Retail

Analyst, Business Analyst, Interconnected Retail

ESTÉE LAUDER CompaniesMalaysia
At The Estée Lauder Companies (ELC), we believe that technology will power the future of beauty.Across more than 25 globally recognized brands sold in over 150 countries and territories, we use tec...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Engineering Lead - Senai, Johor

Engineering Lead - Senai, Johor

VertivMalaysia
Vertiv is looking for an experienced Engineering Lead – Liquid Cooling to spearhead operations at its Malaysia facility, providing technical leadership and strategic direction for the local team wh...Tunjukkan lagiKemas kini terakhir: 19 hari yang lalu
Security Analyst Level 2

Security Analyst Level 2

Ensign InfoSecurityMalaysia
Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means. Produce intelligence outputs to provide an accurate depiction of th...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Director of Events Management, RSR & GSH

Assistant Director of Events Management, RSR & GSH

Shangri-LaMalaysia
Assistant Director of Events Management.Shangri-La Golden Sands, Penang.This cluster leadership role focuses on.Partner with the Business Development team. Lead the Events Management team in managin...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
Digital Marketing Campaign Specialist-Greater China Market

Digital Marketing Campaign Specialist-Greater China Market

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
Regional Manager - Sales & Technical (AH)

Regional Manager - Sales & Technical (AH)

ZagroMalaysia
Zagro is a Singapore public limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Service Agent

Customer Service Agent

Brandt Business Services Sdn. Bhd.MY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

The Customer Service Agent will be responsible for delivering exceptional customer support to our clients. This role involves handling inquiries, providing resolutions, and maintaining a high standard of service in line with company objectives. The candidate should possess strong communication skills and thrive in a fast-paced, dynamic environment, ensuring customer satisfaction is a priority.

Job Description :

1.    Respond to customer inquiries via phone, email, and live chat with a professional, friendly, and courteous attitude.

2.    Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution to solve the issue.

3.    Provide accurate information regarding products, services, and policies, ensuring the customer's needs are fully addressed.

4.    Educate customers on processes, product features, and services, creating awareness and fostering satisfaction.

5.    Actively listen to customer concerns, provide appropriate solutions, and follow up to ensure resolution.

6.    Work closely with cross-functional teams to address complex issues, escalate matters when necessary, and collaborate to ensure the highest level of customer satisfaction.

7.    Handle multiple tasks efficiently in a fast-paced environment, including managing time effectively and prioritizing tasks as necessary.

8.    Document and maintain customer records by updating account information and call details after each interaction in the system.

9.    Utilize Microsoft Office programs, particularly Excel and Word, to track and report customer data, performance metrics, and other relevant information.

10. Maintain technical proficiency with customer support software and tools.

11. Maintain the company's reputation for high-quality service by adhering to policies and procedures, ensuring compliance with company standards.

Provide feedback and recommendations to improve customer service processes, contributing to continuous improvement efforts

Candidate must possess :

a)       at least SPM / Diploma / Advanced / Higher / Graduate Diploma or Bachelor's Degree in any fields or equivalent;

b)       preferably a minimum of one (1) year working experience in a call centre environment in e-commerce sector and banking industry

c)       moderate or strong proficiency in Microsoft Excel, Microsoft Word and other Microsoft Office programs;

d)       excellent written and verbal communication skills in English. Proficiency in other additional languages such as Malay, Cantonese or Mandarin will be an advantage;

e)       ability to work under pressure;

f)        ability to work with cross-functional teams to achieve desired output;

g)       excellent phone disposition

h)       Self-motivated, positive attitude and ability to manage multiple tasks in a fast-paced environment.

i)        Passionate towards customer satisfaction

j)        Able to work on shift (Operation hours : 24x7, off day on rotation basis)

k)       Able to response customer with written communications, interact with customers to answer questions, solve problems, provide education, create awareness and maintain company’s reputation for high-quality service.