Pekerjaan di Kuala lumpur, malaysia

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

Achieving best-in-class servicing effectiveness while meeting operational performance standards between enabling spend or taking actions to recover balances is what every Credit Authorizations Specialist do every day. In the Credit Operations team, you will join a group of driven and fun specialists focusing in reviewing customers profile, financial creditability and even creditworthiness to determine enabling spend and preventing losses. It is our upmost priority that the fine balance in decision making is in the best interest of American Express and our Card Members. So if you are ready to take on challenge and make an impact and be part of successful team and grow your career then we have the right job here. The successful candidate will be located in American Express Malaysia as part of the Credit Operations Team.

Responsibilities include but are not limited to :

• Update card member account details with precision and attention to detail.
• Respond to internal colleague inquiries in clear English writing.
• Review, analyze, and process credit limit increase requests from cardmembers and managing risk effectively.
• Turn each correspondence into a relationship-building experience.
• Navigate customer inquiries comprehensively, ensuring full compliance with company policies from start to finish.
• Handling a wide range of general and complex inquiries and problems including perform credit limit review and spend enablement review by mitigate risk.
• Understand, determine and anticipate customer needs and present solutions as appropriate.
• Adapt seamlessly to evolving business needs, policy adjustments, and process enhancements.
• Understand and follow the market specific (local law) requirements in each case handling.
• Collaborate seamlessly within a team environment, driven by a commitment to not just meet but exceed performance expectations.
• Efficiently handle high-volume reporting tasks with precision and swiftness.
• Market served : Multiple International Market.

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.