Pekerjaan di Penang garden , pulau pinang, malaysia
Customer Service Executive
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Orient Overseas Container Line (M) Sdn BhdOLL Logistics (M) Sdn Bhd - MWE Plaza, No.8, Lebuh Farquhar, 200 Penang, Malaysia, PenangJob Summary Responsible for managing and handling customer interactions to ensure efficient, effective, and excellent customer service throughout the logistics and supply chain operations. Key Responsibilities -FCL Export Booking – ensure that bookings are placed with the carrier nominated by Customs or the CCP. Diligently monitor and follow up until the shipment is confirmed Shipped-On-Board -Customer’s SOP full compliance – Adhere strictly to all customer-specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow. -Possess through knowledge of the process flow and export procedures for FCL, including a comprehensive understanding of all necessary shipping documents required for FCL exports. -Collaborate closely with the Head of Department to fulfil all departmental job requirements – both implied and explicitly stated with enthusiasm, timeliness, and a proactive approach. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-orient-overseas-container-line-m-sdn-bhd-job-customer-service-executive]
- Candidate must possess at least a Degree in Business Administration, Logistics, Supply Chain Management, or a related field. -At least 3 years' working experience and knowledge in shipping and Logistics / Ocean Freight-Forwarding / Supply Chain Management. -Proficient in both written and spoken English and Bahasa Malaysia. -Experience in Air-Freight export, LCL. Export, (Internal) Costing, Cost-capturing and (External) Billing, Invoicing to customer and The CCP are added advantages. -Good computer skills. -Highly responsible and a good team-member.