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Pekerjaan di Remote, remote, malaysia

Kemas kini terakhir: 11 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Research Director (BHT)

Research Director (BHT)

IpsosMalaysia
Responsible for the actions and activities of the team (with business area Director).Profit and loss responsibility for projects that one is managing and business area. New business generation and e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Forensic & Litigation Support Consultant

Forensic & Litigation Support Consultant

Baker Tilly MalaysiaMY
To support managers in forensic & litigation support engagements.Conduct in-depth research / analyse for financial and non-financial information, to apply appropriate forensic approach.Carr...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
National Sales Manager (Agro-Chemicals / Fertilizers)

National Sales Manager (Agro-Chemicals / Fertilizers)

ZagroMalaysia
Zagro Chemicals Sdn Bhd is a subsidiary of a Singapore public limited company.Strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry, it m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Telesales Executive - Insurance Outbound

Telesales Executive - Insurance Outbound

Brandt Business Services Sdn. Bhd.MY
We are seeking enthusiastic and results-driven Insurance Outbound Telesales Agents to join our dynamic team.The role involves making outbound calls to potential and existing customers, promoting in...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
IT Part Time

IT Part Time

LBS Bina Group BerhadMY
Assist in the day-to-day operations of the IT department as follows : -.Proactively assign and close all incident and service request tickets daily basis to ensure timely resolution based on IT depa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Facilities Executive

Senior Facilities Executive

HaysMalaysia
A Senior Facility executive, located in Klang, handles the facilities of a warehouse and client management.An innovative company specialising in logistics property development is seeking a Senior F...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Operation Support - New - 6M

Sales Operation Support - New - 6M

AdeccoMalaysia , MY
Carrying out general activities to support the execution of sales processes, tasks, projects.Respond to external / internal requests for information. Proactive monitoring of CRM leads and opportunitie...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
HR Internship

HR Internship

Ajinomoto (Malaysia) BhdMY
Candidate should study in Diploma / Advanced Diploma, Bachelor Degree or equivalent in Human Resource Management,Business Studies / Administration / Management. Preferably specializing in Human Reso...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Associate, Advocacy

Senior Associate, Advocacy

MRANTIMY
Advocacy and Stakeholder Engagement : .Develop and implement advocacy strategies to promote 4IR technologies in food security and sustainability initiatives. .Build and maintain relationships with key...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Executive - Client Accounts Management

Executive - Client Accounts Management

Holiday Tours & Travel Sdn BhdMY
To develop a business plan and sales strategy for the market that ensures the attainment of company sales goals and profitability. Responsible for achieving sales and operations, targets and perform...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Director of Events Management, RSR & GSH

Assistant Director of Events Management, RSR & GSH

Shangri-LaMalaysia
Assistant Director of Events Management.Shangri-La Golden Sands, Penang.This cluster leadership role focuses on.Partner with the Business Development team. Lead the Events Management team in managin...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
Applications Engineer, Malaysia

Applications Engineer, Malaysia

ExtronMalaysia, Asia
APPLICATIONS ENGINEER, MALAYSIA.Extensive telephone interface providing technical support and training to a large established base of professional AV resellers, installers and trainers.Provide A / V ...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

Regional Finance Business Partner-Logistics & Transportation (Malaysia & Singapore)

LazadaMalaysia
Department : Finance / Legal Location : Malaysia.Transportation : Lead the financial business partnering for Lazada’s self-operated logistics (LEX) in Malaysia and 3rd party logistics operations in both...Tunjukkan lagiKemas kini terakhir: 11 hari yang lalu
Project Planner

Project Planner

MGB BerhadMY
We are looking for a Project Planner to coordinate project activities, including simple tasks and larger plans.He or she will plan schedules, arrange assignments and communicate progress to all tea...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Medical Director, Late Development, Sigvotatug Vedotin

Medical Director, Late Development, Sigvotatug Vedotin

1S2 Seagen IncMY
The medical director provides Clinical Development leadership and expertise on clinical trials, including overseeing the design, conduct, and analysis. The medical director works closely with other ...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
CE (Pharmaceutical Robot)

CE (Pharmaceutical Robot)

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
We are seeking a highly motivated and detail-oriented Support Staff to join our growing Robotics team.In this role, you will play a vital role in supporting the development and implementation of ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.