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Pekerjaan di Malaysia

Kemas kini terakhir: 3 hari yang lalu
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Marcom Executive

Marcom Executive

Marriott InternationalMalaysia
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and ...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Senior Project Executive (RPM Others)

Senior Project Executive (RPM Others)

IpsosMalaysia
The function of this role is to provide support to the Australia Ipsos Project Management team on the day-to-day responsibilities on the relevant client account. These responsibilities could range f...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Branch Managers

Branch Managers

Konica Minolta Business Solutions (M) Sdn. Bhd.MY
At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
RF Engineer

RF Engineer

MGC ConsultingMalaysia
We are seeking a highly skilled and experienced RF Engineer to join our team.The ideal candidate should have a minimum of 5 years of hands-on experience in the field as RF Engineer.The RF Engineer ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Support Handling

Customer Support Handling

Brandt Business Services Sdn. Bhd.MY
As a Customer Support Representative, you will be responsible for handling customer inquiries and providing timely and accurate assistance across various communication channels.The ideal candidate ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Senior Facilities Executive

Senior Facilities Executive

HaysMalaysia
A Senior Facility executive, located in Klang, handles the facilities of a warehouse and client management.An innovative company specialising in logistics property development is seeking a Senior F...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
GRAPHIC DESIGNER

GRAPHIC DESIGNER

059 Natura Malaysia (Ola Beleza SDN BHD)Office,Natura Malaysia
We are three purpose led beauty brands, originating from all four corners of the world; Avon, Natura and The Body Shop.We are united by the idea of nurturing beauty and relationships to move toward...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Cum Driver

Assistant Cum Driver

Konica Minolta Business Technologies (Malaysia) Sdn BhdMY
Responsible for driving Company owned vehicles for transporting Managing Directors, Directors, Manager or guests and other travel assignments. Bear full responsibility for any traffic or parkin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Accounts Payable Executive

Accounts Payable Executive

LBS Bina Group BerhadMY
Entering and uploading transaction reports and invoices into company databases.Sorting, coding, matching and filing invoices, expense reports and complete and incomplete transactions.Organizing and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
ME Technician I

ME Technician I

Smiths DetectionMalaysia
Our expertise is spread across 5 R&D centers, 21 Global Offices and 7 Manufacturing Sites with 2700 Brilliant Minds globally contributing for over 40 years at the frontline which enables us to deli...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Executive

Sales Executive

KWT Food Industries Sdn BhdFederal Territories of Malaysia, MY
Handle accounts & manage own day-to-day workloads in overall sales operation.To responsible for the sales collection and adhere to credit control. To follow up closely on the potential new business ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Collection Agent

Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY
Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management.Prefe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
BIM Modeler MEP

BIM Modeler MEP

MGB BerhadMY
Create and update BIM Models based on drawings and latest information.Have a good knowledge & familiar with M&E Design and manage to interpret 2D Structure Drawings to 3D BIM Model.Manage a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Director of Events Management, RSR & GSH

Assistant Director of Events Management, RSR & GSH

Shangri-LaMalaysia
Assistant Director of Events Management.Shangri-La Golden Sands, Penang.This cluster leadership role focuses on.Partner with the Business Development team. Lead the Events Management team in managin...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Travel Advisor

Travel Advisor

Holiday Tours & Travel Sdn BhdMY
Proactively Engage the Customer Database : Reach out to potential and existing customers, promoting and recommending products from brands under HTT's portfolio that align with their preference, need...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Business Analytics Expert

Assistant Business Analytics Expert

TDCXMalaysia
Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Regional Manager - Sales & Technical (AH)

Regional Manager - Sales & Technical (AH)

ZagroMalaysia
Zagro is a Singapore public limited company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
VAS Specialist (Graphic Design)

VAS Specialist (Graphic Design)

ESTÉE LAUDER CompaniesMalaysia
Value Added Services are an essential part of our growing successful Travel Retail business worldwide, and include e.Over the last two years the request for Value Added Services has grown significa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Tawaran kerja ini tidak tersedia di negara anda.
Customer Care Specialist (Bilingual Speaker)

Customer Care Specialist (Bilingual Speaker)

Brandt International Sdn Bhd - Plaza 33 BranchMY
30+ hari lalu
Penerangan pekerjaan

Job Summary :

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, KYC and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Description :

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, KYC, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, callbacks and email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score and others.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement :

1. Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing calls, emails, KYC and chats.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Mandarin, both spoken and written.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24 / 7) shift, 5 days a week.