RESPONSIBILITIES
AND MAIN TASKS (+)
In order to support, govern and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are to :
- Liaise, work together with- and advise your colleagues within different RC’s and disciplines;
- Execute the processes and best practices necessary to work according to the direction and Strategy of Group IT (and make suggestions for improvement if required);
- Update and organize all system related documentation and working instruction in the central repository;
- Ensures quality and accurate information of software assets in the CMDB
- Support the Network and System team in solving cross-discipline complex problems;
- Work on four main areas (Implementation, Support, Monitor, Report)
In order to ensure knowledge sharing and creating awareness amongst the IT community on your respective specialism, you are to :
Keep the IT community informed on any new initiatives and decisions taken that might have an impact on day-to-day business;Participate in project implementation when required;Ensure a cross functional alignment to minimize down-time within the overall IT landscapeIn order to ensure that you understand and manage your stakeholders and their requirements as well as having assigned activities completed successfully, you are to :
Understand, plan and deliver assigned tasks with accuracy to meet stakeholders needs in a timely manner;Identify areas requiring more detailed instructions and clarify as necessary with stakeholders to ensure no surprises;Complete tasks in compliance with applicable standards and work procedures;Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information and provide guidance as required;Seek clarification or guidance as soon as difficulties arise and recommend alternative solutions;Perform thorough self-check of all solutions prior to release for use by stakeholders;Properly plan work to allow adequate time for stakeholder feedback and adjustments to ensure intended functionality;Network with stakeholders to serve as a source of support in executing projectProduce consistent / organized instructions in a well-structured format to convey required information to stakeholdersJob requirements
EDUCATION :
Bachelor in IT related field.EXPERIENCE :
Minimum 6-8 years’ experience in combined Software Support and developer roleFamiliar with hybrid cloud environmentMust possess relevant software experience or cloud certifications – ServiceNow, Azure, PowerBI, Sharepoint, AVEVA, SCOMMust possess hands-on technical experience in ServiceNow, SCOM, PowerBI, SharepointMust possess either Oracle or SQL DB experience.Must possess hands-on technical experience in maintaining Windows OSPossess security, OS and network knowledge with some experience especially in cloud environment will be added advantage.PERSONAL SKILLS :
Team player and taking an active role to train and educate others.Good organizational skills.Proactive and curious.Ability to work accurately and quickly.Energetic, independent, self-motivated and able to manage complexity.Able to travel overseas when required.Required to work after office hours or on weekends when necessary.