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Customer Relationship Executive

Customer Relationship Executive

Hong Leong Bank BerhadKuala Lumpur, Kuala Lumpur, Malaysia
9 hari lalu
Penerangan pekerjaan

Requirements

  • Fresh graduates across all disciplines, including Diploma and SPM holders.
  • Candidates with experience in customer service (call centre).
  • Fluent in both spoken and written English and Malay.
  • Ability to communicate in Mandarin is a plus.
  • Possess excellent interpersonal and communication skills, including active listening, patience, confidence, and professionalism in resolving issues.
  • Maintains composure and professionalism when managing multiple customer interactions and challenging situations.
  • Basic computer literacy, with the capacity to quickly learn new software and navigate various computer systems.
  • Willingness to work a rotating shift schedule, covering weekdays, weekends, and public holidays, between 7 : 00 am and 1 : 00 am (shift allowance provided).
  • Must be willing to work at our PJ City, OUG, or Kelana Jaya locations.

Responsibilities

  • Manages the full customer interaction lifecycle, independently resolving complex issues with strong problem-solving skills.
  • After a 6-month onboarding, personalized customer interactions by offering relevant credit card or other sales services to meet needs and achieve sales goals.
  • Committed to continuous improvement, consistently aiming to exceed productivity and KRA targets, including sales and risk detection metrics.
  • Proficiently uses up to 12 different contact center systems to accurately access and update customer information, process service requests, and maintain detailed records in line with SOPs.
  • Responsible for professional customer call handling, including expectation management, resolving tough interactions, and ensuring all queries and requests receive accurate, complete, and timely responses.

    • Benefits

  • SOSCO

    • Skills

    Communication Skills

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    Customer Executive • Kuala Lumpur, Kuala Lumpur, Malaysia