The company is a Singapore based company, offering a one-stop total logistics solutions.
Its expertise includes - Airfreight & Sea freight (Import & Export), Transhipment Cargoes, Consolidation Services, Custom Brokerage, Warehouse, Distribution & Packing Services, Projects & Exhibition Cargoes, Cargo Insurance and Warehousing.
Responsibilities :
- Lead, manage, and develop the customer service team to ensure high-quality service and operational efficiency.
- Oversee coordination of shipping rate profiling and negotiation with carriers to optimize costs.
- Supervise shipment scheduling, booking, document verification (including Bills of Lading), and timely submission to carriers and agents.
- Ensure effective communication and coordination with internal teams, vendors, agents, and customers via phone, email, and other channels.
- Monitor shipment status daily, generate reports, and escalate operational issues promptly.
- Oversee customs clearance processes and ensure compliance with customs regulations.
- Liaise with clients and agents regarding HS codes, duty / tax information, and other shipment inquiries.
- Analyze customer service metrics and prepare timely reports to senior management for continuous improvement.
- Collaborate with global teams to stay updated on market changes and shipping rates.
- Ensure proper documentation management and system updates.
- Drive continuous improvement initiatives to enhance customer experience and operational workflows.
- Handle escalated customer complaints and resolve complex issues efficiently.
- Perform any other duties assigned by senior management.
Requirements :
Candidates must possess at least SPM, Diploma or higher qualification in Logistics, Supply Chain, Business Administration, or related field.Minimum 5 years of experience in logistics customer service, with at least 2 years in a supervisory or managerial role.Good communication and strong interpersonal skillsFamiliar with customs declarationRequired skill(s) : Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.Languages : English, Bahasa Malaysia, Mandarin (added advantage)Willing to work half day on SaturdayWilling to work in Bandar Bukit Tinggi, Klang