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Customer Service Executive

Customer Service Executive

WAHOO Group Sdn BhdBayan Lepas, Pulau Pinang, Malaysia
19 hari lalu
Penerangan pekerjaan

Requirements

  • Language : English, Mandarin, Bahasa Malaysia
  • Education Background : Preferably Diploma in Business / Mass Communications.
  • Experience : Proven experience in customer service / helpdesk sector.
  • Personality : Positive learning attitude, responsible, honest, powered with integrity.
  • Communication Skills : Excellent communication and interpersonal skills.

Responsibilities

  • Manage new and existing customer inquiries.
  • Arrange replacement classes and communicate schedule changes.
  • Notify customers of class closures.
  • Must have proven experience in sales and the ability to close deals effectively.
  • Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.
  • Prepare, distribute and control student certificates, reports and starter kits.
  • Process customer payments and ensure timely collections.
  • Collect, review, and respond to customer feedback effectively.
  • Assist with enrollment for competitions and events.
  • Perform ad hoc tasks as assigned by management.
  • Support the execution of safeguarding policies.
  • Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Dynamic and collaborative environment.
  • Free Gym, Pool and Fitness Class Membership.
  • Medical coverage and annual medical check-up subsidies.
  • Annual Leave & Overtime Pay provided.
  • EPF SOCSO
  • Additional Benefits

  • Training Provided
  • Allowance Provided
  • Skills

    Customer Focus Communication Skills Problem-solving Skills Patience Empathy Sales experience

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    Customer Service Executive • Bayan Lepas, Pulau Pinang, Malaysia