Are you passionate about IT system management and eager to make a meaningful impact in a dynamic environment? Whether you're an experienced professional or a fresh graduate with strong fundamentals and a drive to learn, we welcome you to apply for the role of Infrastructure and Solutions Specialist and grow with our team! In this role, you will oversee the overall restaurant IT operations across all outlets nationwide, in addition to our HQ. Your main responsibility will be to ensure that all restaurant and HQ-related systems are stable, functioning optimally, and operating with the required agility and controls. If you're ready to take on this exciting challenge and make a difference, we want to hear from you! Join us in our mission to deliver exceptional dining experiences while leveraging cutting-edge technology. Apply now and become part of the Nando's family! A Day in the Life : 📅Driving Projects (Project Management) -Collaborate with different departments to support business projects. -Plan and manage project timelines, scope, and resources. -Track progress to make sure everything stays on schedule and within budget. -Coordinate with vendors to ensure tasks are delivered smoothly and on time. 🖥️ Keeping Tech Running Smoothly (Infrastructure Management) -Oversee the setup and maintenance of systems like networks, servers`, cybersecurity, and backups. -Ensure everything is reliable, scalable, and secure to support the business. -Be involved in audits, data privacy, and disaster recovery planning. ⚙️ Daily Ops and Support (Operational Management) -Handle day-to-day IT operations across HQ and outlets nationwide. -Monitor IT support tickets and ensure they’re resolved within SLA. -Support with escalated tech issues and keep the team informed of progress and fixes. -Maintain hardware / software inventory and make sure processes follow company policies. -Review and improve support processes regularly for better efficiency and service quality. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-nando-s-malaysia-job-infra-solutions-specialist]
Solution Specialist • Kuala Lumpur, MY