Merchant Success Advisor (Sales-focused)

About you You enjoy meeting people and turning conversations into meaningful business opportunities. You're confident speaking to merchants, whether it's face-to-face, over a call, or via email. You know how to ask the right questions, listen actively, and guide people toward the right solution. You're proactive, not afraid to follow up, and comfortable having business-driven conversations. You take ownership of leads, love helping people get started, and know how to balance being helpful with driving results. You’ll sometimes meet merchants in person, whether it’s for onboarding, events, or merchant meetups — so having your own transport is important. About the role (sales-focused) As a Merchant Success Advisor, you’ll be on the front lines of growth, responsible for driving conversion and ensuring merchants experience the full value of our solution from day one. Your Key Responsibilities -Engage, Qualify and Follow Up Respond quickly to trial users, inbound leads, and chat inquiries to uncover their business needs. Proactively follow up with warm leads and re-engage those who haven't converted yet. -Consult and Recommend Confidently present our solution and recommend the right plan based on each merchant’s goals. Run walkthroughs or short demos to help leads make informed decisions. -Drive Conversion from Free Trials and Inquiries Take ownership of incoming leads. Your focus : understand their business, match them with the right solution, and close the deal. -Meet and Convert Prospects Attend business events, merchant meetups, or on-site visits when needed. Build stronger relationships and convert in-person opportunities into paying users.    [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-easystore-job-merchant-success-advisor-sales-focused]

• 1-2 years of experience in sales or account management, preferably in SaaS, ecommerce, or tech. -Friendly, confident, and persuasive communicator (in writing and in person). -Comfortable using CRM, chat, and sales tools. -Self-motivated and results-driven. -Enjoys meeting new people and building relationships. -Has own transport and is open to occasional travel or on-ground meetings.