E-Commerce & Marketing Executive

We are seeking a passionate and driven E-Commerce and Marketing Executive to join our team. In this role, you will be responsible for managing our e-commerce platform while supporting digital marketing initiatives to drive online sales and strengthen brand presence. The ideal candidate is tech-savvy, detail-oriented, and creative, with a solid understanding of both e-commerce operations and marketing strategies. You will play a key role in ensuring a seamless customer journey, executing campaigns, and optimising our digital presence to enhance performance and engagement. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-mossery-job-e-commerce-marketing-executive]

E-Commerce Website Management : -Manage and maintain the Mossery e-commerce website, ensuring a seamless and user-friendly experience for customers. -Monitor website performance, load times, and functionality, and address issues promptly. -Implement and update product listings, ensuring accuracy and appealing product displays. -Collaborate with the marketing team to implement and manage promotions, campaigns, and sales events. Inventory and Stock Management : -Oversee inventory levels and stock availability on the e-commerce platform. -Monitor product demand and restock products as needed to prevent stockouts. -Collaborate with the operations team to ensure efficient order fulfillment and shipping. Customer Experience Enhancement : -Implement features and processes that improve the overall customer shopping experience. -Monitor and manage customer reviews, ratings, and feedback. -Respond to customer inquiries and issues promptly and professionally. Data Analytics : -Utilise data analytics tools and platforms to gain insights into website performance and customer behavior. -Generate reports on key performance indicators and identify areas for improvement. -Make data-driven recommendations for e-commerce strategy enhancement.  Marketing Campaign Support -Support the development and execution of digital marketing campaigns (email, social media, paid ads). -Coordinate campaign timelines and content uploads on the e-commerce platform.  -Ensure all marketing content on the website is up-to-date and aligned with ongoing campaigns.  -Assist in performance tracking of marketing activities through analytics E-Commerce Trends and Innovations : -Stay informed about e-commerce industry trends and emerging technologies. -Identify opportunities for innovation and improvement in the e-commerce space. -Research and propose new features or tools to enhance the e-commerce platform. Qualifications : -Bachelor’s degree in business, e-commerce, marketing, or related field. -Proven experience in e-commerce platform management, preferably in the retail or consumer goods industry. -Proficiency with e-commerce content management systems (Shopify, Etsy, Shopee) and other platforms. -Strong analytical skills with the ability to use data to drive decisions. -Excellent attention to detail and problem-solving skills. -Effective communication and collaboration abilities. -Tech-savvy with an understanding of web development and digital marketing principles. -At least 3 years working experience. What We Offer : -A dynamic and creative work environment. -Opportunities for professional growth and development. -The chance to be part of a passionate team dedicated to inspiring creativity and personal growth. -Competitive salary and benefits.