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Collection Agent

SK MAGIC RETAILS MALAYSIA SDN BHDMY

30+ hari lalu

Penerangan pekerjaan

Job Requirement :

Candidate should possess a Primary / Secondary School, Professional Certificates, Diploma / Advanced Diploma or equivalent in All Business Field,Business Studies / Administration / Management
Preferably at least 2 years of related working experience.
Preferably Junior Executive specializing in Customer Service or equivalent.
Good communication skills in English,Malay,Chinese,Tamil language for both spoken and written
2 Contract positions available

Job Responsibilities :

Communicate with customers via outbound / inbound phone calls with customers who have overdue accounts in a professional and empathetic manner

Educate customers about payment options, repayment plans, and consequences of non-payment

Resolve disputes or conflicts by addressing customer concerns effectively and professionally

Compliance and ethics to ensure all collection activities adhere to ethical standards and with company policies and laws

Provide exceptional customer service by promptly responding to customer inquiries and resolving the issue

Assist customers in understanding their rights and responsibilities regarding their debts

Keeping track of assigned accounts to identify customers' outstanding payments.

Completing the assigned jobs within the timeline given.

Collection Agent • MY