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Mobile Phone Technician

Mobile Phone Technician

Phonelab Group Sdn BhdKlang Lama, WP Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

  • Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
  • Fresh graduate is welcome to apply.
  • Proficiency in mobile phone hardware repair and software troubleshoot will be an added advantage.
  • Fluency in English / multi language will be an added advantage to effectively communicate with customers and colleagues.
  • Technical proficiency in smartphone troubleshooting and mobile device repair.
  • Ability to perform component replacement on mobile devices accurately and efficiently.
  • Excellent customer service skills with the ability to communicate technical issues clearly to customers.
  • Computer literate (Basic).
  • Able to work 6 days a week
  • Discipline, self-motivated and independent

Responsibilities

  • Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
  • Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
  • Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
  • Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
  • Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
  • Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
  • Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

    • Benefits

  • Commission
  • EPF / SOCSO / EIS
  • Annual Leave
  • Medical Leave
  • Public Holiday Incentive
  • Annual bonus
  • Performance bonus
  • Yearly Salary Increment
  • Attendance Allowance
  • Transport Allowance
  • Overtime pay
  • Staff Discount
  • Training provided

    • Skills

    Mobile phone hardware repair Mobile phone software troubleshooting Soldering and desoldering Mobile phone diagnostics Customer service Component Replacement Smartphone Troubleshooting Technical Proficiency Mobile Device Repair

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