Train Manager

As a Train Manager at Eastern & Oriental Express, A Belmond Train, you will support Train operations, including responsible for the safe, efficient, and customer-focused operation of train services. This role oversees onboard staff, ensures timely departures and arrivals, handles service disruptions, and upholds high standards of safety, service, and compliance with railway regulations. Additionally, you will coordinate training and development programs, performance management of the team. This role involves working closely with the Senior Train Manager and General Manager in daily operations and contributing to initiatives that enhance organizational culture and employee satisfaction. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

• Provide exceptional customer service to passengers, ensuring their needs and expectations are met or exceeded.
• In conjunction with the Senior Train Manager, oversee all aspects of the train's operations, including scheduling, staff management, and logistics to ensure a seamless and punctual journey.
• Recruit, train, and manage a team of service professionals, such as stewards, chefs, and attendants, ensuring that they deliver top-quality service. Conduct formal team assessment on very regular basis to ensure the achievement of the all excellence KPI metrics.
• Ensure the safety and security of passengers, crew, and the train itself. Implement and enforce safety protocols and emergency procedures.
• Coordinate dining services on board, working closely with the culinary team to provide a fine dining experience.
• Manage onboard amenities and services, including entertainment, spa services, and other luxury offerings.
• Ensure the train is maintained in impeccable condition and that the sleeping compartments and public areas are kept clean and well-maintained.
• Enhance the overall passenger experience by personalise services, addressing passenger concerns, and managing special requests.

Eastern & oriental express : a living legend

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.

Everything about our train is extraordinary – and we want you to be, too.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

The Belmond & LVMH Family

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude.

International exposure will be considered a plus. You must speak English and Chinese. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.

Experience in the hospitality industry is a bonus, but not a necessity.

Benefits

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including :

Competitive salaries and insurance plans.

Complimentary and preferred rate experiences at our iconic destinations.

Wellness programs

Meals Allowance

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys.