Job Description :
- Furnish support to Finance users on system-related issues, including system setup, data
migration, report building, and minor enhancement.
Provide third-level resolution, preparing technical documentation, system manuals, andprocedures.
Offer technical assistance during Month-end / Year-end activities.Deliver technical and functional support for Finance and Procurement modules.Proactively manage all incidents and problems, prioritizing issues of varying severity.Perform root cause analysis for high severity incidents and problem tickets.Ensure solutions align with business needs and requirements.Monitor ETL (Extract, Transform, Load) jobs and interfaces, utilizing automatedmonitoring techniques.
Drive change for Finance, Procurement & GTS, identifying process gaps and newplatform offerings.
Requirements :
A minimum of 5 years experience in a senior role, working with Oracle ERP Cloudapplications, with a detailed knowledge of the Oracle ERP Cloud suite of products, and
the interactions between modules & 3rd party applications
Proven problem-solving skills and a history of technical support experience.Proficiency in writing / debugging / tuning basic SQL queries with hands-on experience onOracle Fusion tables, views, and setups.
Strong knowledge of Oracle technologies (OTBI, BI Publisher, Oracle BPM for CloudERP) and tools (ADFDI, SMARTVIEW, FR Studio, BPM Workflow).
Experience with Oracle Fusion integration with 3rd party applications and using FBDItemplates for Customers / Suppliers / Banks / AR Invoices / Journals.
High-level understanding of Oracle Modules related to Financials (General Ledger,Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Financial
Accounting Hub, Procurement).
Proven experience in supporting Testing, Defects Analysis, and Fixing in sync withproduct development and support.
Ability to build strong relationships and trust with business users and stakeholdersacross multiple departments.
Prior experience in Application support is highly preferred.Excellent verbal and written communication skills.Experience working directly with finance and procurement teams.Experience with finance systems (Oracle ERP cloud, Concur, Kyriba).Experience in a global corporation or international business environment.Experiences in OIC , Automation are value addedITIL certification is advantageous.Responsibilities
Experience
Education