Customer Service, Sales & Operation Specialist

We are a dynamic and innovative leading provider of construction management software. We empower construction professionals to collaborate efficiently, streamline their workflows and deliver project on time ands within budget. Our innovative platforms are revolutioning several industries and we are looking for talented individuals to join us in driving this transformation forward.

The Role

Key Responsibilities

Customer Service :

• Be the professional voice of TeKnowCAD, responding and addressing customer inquiries regarding products, services and pricing across multiple channels i.e. phone, email, chat promptly
• Assist with the sales process by providing information, preparing quotes and supporting team in closing deals
• Track and follow up on leads, ensuring timely communication to maintain relationships
• Maintain an understanding of our products and services to provide accurate information to customers

Operations :

Sales Support

Marketing

Ideal Profile

This role will be responsible for handling potential and existing customers inquiries, supporting and managing sales efforts and assisting in day-to-day operation tasks as well as contributing to marketing efforts to drive business growth. You will be the key point of contact for customer inquiries, responsible for pre-sale support and collaborate closely with the marketing team.  shall possess excellent communication skills, be highly organized and demonstrate a customer-first mentality

What's on Offer?