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Customer Service Assistant

Customer Service Assistant

Agensi Pekerjaan ES 2000 Sdn BhdPetaling Jaya, Selangor, Malaysia
9 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum of a Diploma or higher.
  • Fluency in English (written and spoken).
  • Proficiency in basic computer applications.
  • Demonstrated ability to provide excellent customer service.

Preferred Qualifications :

  • Previous customer service experience is a plus.
  • Cashiering experience is a plus.
  • Individuals with an outgoing personality are encouraged to apply.
  • Fresh graduates are welcome to apply.

    • Benefits :

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

    • Join our team and make a difference in the lives of our customers! We are an equal opportunity employer and value diversity at our company.

  • Keywords : Customer Service, Customer Support, Retail, Cashier, Entry-Level, Communication Skills, Problem Solving, [Add industry-specific keywords here]

    • Responsibilities

    As a Customer Service Assistant, you will be the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively. This role offers a fantastic opportunity to develop your communication and problem-solving skills while contributing to a positive customer experience.

  • Responsibilities :
  • Communicate with customers via telephone and in person to provide comprehensive information about our products and services, addressing inquiries and resolving complaints with empathy and efficiency.
  • Meticulously document all customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken, ensuring accurate record-keeping for future reference.
  • Proactively follow up with customers to verify the effectiveness of implemented solutions and ensure their complete satisfaction.
  • Thoroughly review policy terms and conditions to determine appropriate handling and compliance, adhering to established guidelines and regulations.
  • Maintain and update Standard Operating Procedures (SOPs) and records to ensure accuracy and relevance, contributing to the continuous improvement of our customer service processes.
  • Actively identify opportunities to enhance and improve current processes, streamlining workflows and optimizing efficiency to elevate the overall customer experience.
  • Uphold and exceed customer service satisfaction standards, fostering strong client relationships and promoting customer loyalty.
  • Adhere to all company processes and procedures, ensuring consistency and compliance in all customer service activities.
  • Growth Opportunities :

    • This role provides a platform to deepen your understanding of customer service best practices and develop expertise in conflict resolution and communication. You will have the opportunity to contribute to process improvements, impacting customer satisfaction and business outcomes. With dedication and strong performance, you can advance within the customer service team or explore other roles within the organization.

    Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO

    • Additional Benefits

  • Training Provided
  • 5 Working Days
  • Staff Activities

    • Skills

    Customer Service Communication Skills Problem-Solving Attention to Detail Cashier Time Management Patience Listening Skills

    Important Information

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    Buat amaran kerja untuk carian ini

    Customer Service • Petaling Jaya, Selangor, Malaysia