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Associate Customer support (Seller / KYC support)

ADI GroupCyberjaya, Selangor, Malaysia

30+ hari lalu

Jenis pekerjaan

Penerangan pekerjaan

Job title : Associate Customer support (Seller / KYC support)

Contract duration : 12 months renewable

Language : Mandarin proficiency + B1 (conversational English)

Location : WFO in Cyberjaya

Address : Jalan Impact Cyberjaya, 63000, Selangor

Shifts : Between 8 AM to 12 AM (2 shifts), shift allowance for afternoon shift provided

Working days : Monday to Sunday (weekly 2 days off)

Eligibility : Freshers from any background / Experienced professionals

No specific domain / Industry experience required

ONLY Malaysians due to time constraint

Hiring process : Language assessment

1 round of interview including Mandarin / Analytical / Ops round

Hiring Requirements :

Roles & responsibilities :

Meets predetermined and assigned productivity targets and quality standards.

Understanding of assigned Unit of work in the investigation process.

Follows clear instructions, SOPs and workflows of each segmented task of our investigations process.

Leverages appropriate operational tools and applications to find the data.

Ability to successfully navigate websites.

Understands and adheres to workflow directions.

Participate in performance improvement plans for self- development.

Performs a variety of routine standard tasks

Associate Customer Support • Cyberjaya, Selangor, Malaysia