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Technical Support Specialist (Mandarin)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia

11 hari lalu

Penerangan pekerjaan

Requirements

Candidate must possess at least SPM. Have minimum of 1-year of customer service experience most welcome.
Required language(s) : Mandarin & English . (Must be able to speak Mandarin to ensure smooth communication with end-user support).
Need to be a fast learner as we are a fast-paced company.
Great attention to details and excellent problem-solving skill.
Able to work in 24 / 7 Rotational Shift (5 day working 2 days off in a week).

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the inbound call, live chat and email.

Diagnose, troubleshoot and identify solutions for customer.

Manage databases and ensure system security.

Identify trends in customer feedback and provide suggestions for product improvement.

Provide step-by-step guidance to resolve issues efficiently.

Benefits

EPF / SOSCO

Provided training.

Provided commission

Provided allowance.

Near to LRT Ara Damansara Station.

Additional Benefits

Annual Leave

EPF / SOCSO / PCB

Training Provided

Allowance Provided

5 Working Days

Skills

Technical Support Mandarin Language Proficiency Customer Service Troubleshooting Communication Skills Problem Solving Active Listening

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Technical Specialist • Petaling Jaya, Selangor, Malaysia