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Implementation Support Analyst

EPSKuala Lumpur

13 hari lalu

Penerangan pekerjaan

Implementation Support Analyst Posting Date : 01 Jul 2025 | Close Date : 29 Sep 2025

Position : Implementation Support Analyst

Basic Salary : RM 2800 - RM 3100

Allowance : RM 500 Shift + RM 400 Training

Working Location : Shah Alam

Tenure : 2 Years Contract (Renewable Basis)

Working Hour : Night Shift (Fixed)

Job Responsibilities

Provide high-quality technical support and customer service to Esri end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
Resolve technical issues related to ArcGIS Desktop, ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, and enterprise geodatabases using Esri tools and other related technologies
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Maintain comprehensive case documentation in customer relationship management (CRM) system
As a subject matter expert, author and tech edit knowledge articles available to internal and external users
Identify issues and log defects for software improvements
Work in other technical areas of software support as customer and business needs require

Job Requirements

Bachelor’s in GIS, Geography, Environmental Science, Geoscience, Geoinformatics, Geomatics Science, Science Remote Sensing Geography, Computer Science, Management Information Systems, Information Technology or other relevant field, depending on position level (Master’s preferred)

Open for fresh Degree holder with at least 6 months experienced during Internship related to GIS theory and communication skills

Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills

Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency

Willingness to understand a broad range of software and how this software works together to form the Esri ArcGIS platform

Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise and related ArcGIS Enterprise technologies

Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems

Ability to patiently communicate technical information clearly and concisely

Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment

Sub Specialization : Administration;Others Type of Employment : Contract Minimum Experience : Fresher Work Location : Kuala Lumpur

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