Marketing cum Key Account Executive

Summary : We're looking for a creative and results-oriented Marketing Assistant cum Graphic Designer to support our marketing efforts. You will play a crucial role in developing and executing marketing campaigns, designing visuals, and managing our social media presence. The ideal candidate will have a strong understanding of social media marketing, advertising, and the ability to collaborate effectively with the business development team. Key Responsibilities : Marketing Support : -Assist in the planning and execution of marketing campaigns across various channels, including social media. -Work closely with the business development team to create marketing materials. -Monitor and report on campaign performance, providing insights for optimization. Key Account : -Client Onboarding : Coordinate and manage end-to-end onboarding of new clients, including setup, training, and product implementation. -Account Management : Build strong relationships with key clients and act as their go-to person for all post-sale needs. -Product Support : Provide ongoing support and guidance to clients on how to best use Ocard’s features to drive engagement and results. -Issue Resolution : Respond to client queries promptly and coordinate internally to solve any issues effectively. -Client Retention : Monitor client satisfaction, usage, and feedback to ensure renewal and upsell opportunities. -Performance Tracking : Analyze client performance metrics and prepare reports or suggestions for optimization. -Cross-Team Coordination : Work closely with the Sales, Marketing, and Tech teams to ensure a seamless customer experience. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-ocard-rewards-loyalty-m-sdn-bhd-job-marketing-cum-key-account-executive]

• Degree in Marketing or a related field (or equivalent work experience) -Excellent communication and interpersonal skills. -Strong organizational skills with attention to detail and follow-through. -Ability to handle multiple accounts and prioritize effectively. -Comfortable with tech tools and able to learn new systems quickly. -Fluent in English and Bahasa Malaysia (Mandarin is a plus). Fresh graduates are welcome to apply.