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Area Executive Retail Operations
DKSHPetaling Jaya, MY, MY1 hari lalu
Penerangan pekerjaanTo supervise the performance of the PIC to carry out their duties in accordance with company SOP. To control all others operating costs i.e outlets expenses and outlet labour cost. To perform monthly cash audit check for outlets. Ensure outlet achieve good OEA results. Ensure compliance by outlets to all set procedures for stock management. Proper stock accountability i.e. Stock count, ordering and usage. Ensure stock count & wastage within control as per KPI. Recruitment of outlet personnel To monitor / control on outlet attrition rate. Plan appropriate placement of staff Provide necessary direction on manpower planning during peak season or when necessary Ensure compliance to labor law when handling HR issues Ensure all the product are prepared according to SOP Ensure outlet compliance to set hygiene standards to prepare safe foods Plan and organize necessary training or activities to achieve service standards Take corrective action to prevent recurrence of customer complaints Ensure proper execution of advertising and promotion activities Report the progress and effectiveness to the management Improve and monitor customer service Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review Ensure KPI results are tracked and recorded To carry out any reasonable request made by management To attend meeting or training session as required by management Monitoring pest control and maintenance of the outlets Set up new outlet and promotion counter Manage and oversee team’s delivery of team / function goals to drive execution against goals set. Drive and manage learning and development of team in Retail / Outlet Operations and DKSH behavior to achieve team / function goals. Drive self-learning and improvement in Retail / Outlet Operations and DKSH behavior as part of continuous. Minimum Diploma / Degree holder in business related studies or equivalent Minimum 1 year related working experience as Area Executive in the F&B retail chain industry. Excellent interpersonal skills and Strong analytical capabilities Good written and verbal communication & presentation skills Self-motivated and result oriented Able to travel within KL & Selangor. Demonstrate fluency in English, both written and spoken Demonstrate knowledge and understanding of the industry / market / customers
Job Responsibilities
Sales
- Drive sales generating activities to achieve sales target of the assigned outlets.
- Ensure sales collection are in order and bank into company's account.
Operations Control
Inventory Management
Human Resources Management
Product & Service Quality
Marketing Activities
KPI Monitoring
Others
Leadership responsibilities
Job Requirements
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Operation Executive • Petaling Jaya, MY, MY