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Shop Manager - Retail Fashion

Shop Manager - Retail Fashion

Jelly BunnyShah Alam, Selangor, Malaysia
17 hari lalu
Penerangan pekerjaan

Requirements

  • With a pleasant and mature personality
  • Diploma in Business Administration or any related field
  • Able to speak in English and Bahasa Malaysia
  • Minimum of 7 years experience in fashion retail operation with at least 1 year of store management experience as Supervisor / Manager
  • Good interpersonal skills, leadership qualities, and managerial skills
  • Confident, dynamic, proactive, sales-oriented, motivated with a committed work attitude
  • Specialize in customer service with strong communication and presentation skills

Responsibilities

  • Perform excellent customer service and demonstrate strong selling skills
  • Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals
  • Ensure store windows and in-store visual merchandising are in line with the brand’s guidelines and the store is maintained in proper housekeeping
  • Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly
  • Ensure 100% implementation of promotional and marketing events organized by the brand marketing team.
  • Attend to customer complaints and ensure they are tactfully handled
  • Communicate company and store direction to staff and prepare an action plan in order to drive sales
  • Implement sales events and promotions in accordance to the sales plan
  • Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement
  • Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions
  • Submit attendance report and other related documents to HR and Finance Manager for payroll processing
  • Ensure that all HR issues are carried out consistently with the company’s HR policies and practice
  • Responsible for staff working schedule, handle and maintaining staff discipline
  • Work with the parent company in Thailand and shipping company on the import process
  • Other tasks as assigned by the immediate superior.
  • Benefits

  • Sales Commission
  • Sales Incentives
  • Annual Increment
  • Skills

    presentation skills Inventory Management Visual Merchandising Sales Management Team Leadership Customer Service

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    Retail Manager • Shah Alam, Selangor, Malaysia