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Shop Manager - Retail Fashion
Jelly BunnyShah Alam, Selangor, Malaysia20 hari lalu
Penerangan pekerjaanPerform excellent customer service and demonstrate strong selling skills Manage people, store operations, and environment as per Standard Store Operating Procedures (SOP) to achieve sales, service, customer satisfaction, and profitability goals Ensure store windows and in-store visual merchandising are in line with the brand’s guidelines and the store is maintained in proper housekeeping Monitor the retail store inventory level; replenishment of stock and return cycle is carried out accordingly Ensure 100% implementation of promotional and marketing events organized by the brand marketing team. Attend to customer complaints and ensure they are tactfully handled Communicate company and store direction to staff and prepare an action plan in order to drive sales Implement sales events and promotions in accordance to the sales plan Maintain store staff job results by leading, coaching, training, motivating, counseling, and disciplining employees; also monitoring job results and providing advice for staff performance improvement Work with the management and HR regarding manpower planning, recruitment and selection, training program, staff evaluation, and all personnel actions Submit attendance report and other related documents to HR and Finance Manager for payroll processing Ensure that all HR issues are carried out consistently with the company’s HR policies and practice Responsible for staff working schedule, handle and maintaining staff discipline Work with the parent company in Thailand and shipping company on the import process Other tasks as assigned by the immediate superior. Sales Commission Sales Incentives Annual Increment
Requirements
- With a pleasant and mature personality
- Diploma in Business Administration or any related field
- Able to speak in English and Bahasa Malaysia
- Minimum of 7 years experience in fashion retail operation with at least 1 year of store management experience as Supervisor / Manager
- Good interpersonal skills, leadership qualities, and managerial skills
- Confident, dynamic, proactive, sales-oriented, motivated with a committed work attitude
- Specialize in customer service with strong communication and presentation skills
Responsibilities
Benefits
Skills
presentation skills Inventory Management Visual Merchandising Sales Management Team Leadership Customer Service
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Retail Manager • Shah Alam, Selangor, Malaysia