Senior Associate, Customer Service

Position Summary : You will be responsible for handling customer enquiries, feedbacks and complaints pertaining to UNIQLO products and services. Key Responsibilities : -Respond to inbound calls, emails and live chats from customers within the industry SLA target. -Handled escalated customer inquiries, complaints, and complex issues, while ensuring timely resolutions and maintaining a positive customer experience. -Proactive to keep up to date and have good understanding on UNIQLO's products, services and policies to effectively assist customers and address their needs. -Cross functional collaboration with other departments such as E-Commerce, Store Operations, Marketing, Logistics) to resolve customers' issues and brainstorm better ideas to enhance customers' experiences. -Compile and analyze Voice of Customer (VOC) for collaboration with other departments to implement changes. -Utilize Customer Relationship Management (CRM) software to track and manage customer interactions, ensuring the accuracy and up-to-date records. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-uniqlo-malaysia-sdn-bhd-job-senior-associate-customer-service]

Key Requirements : -Bachelor's Degree in any related fields. -Minimum 4 years of working experiences in call center / shared services relating to customer services. -Excellent in English proficiency. -Strong communication and interpersonal skills to adapt to various communication with multi-level stakeholders. Position Information : -Shift pattern : 5 working days with 2 rest days. -Working Hours : 9AM - 6PM (Regular working hours)