Executive - Business IT (English & mandarin Language Support)

Responsibilities of the Role :

• Oversees the IT related issues that are essential to business.
• Ability to provide excellent customer service including strong analytical, business process understanding and problem-solving skills.
• Control tower & coordination of service delivery related responses & activities.
• Ability to think logically and quickly under pressure.
• Proactiveness 24x7 monitoring & real-time visibility to IT outage in real time manner.
• Monitoring, maintaining tickets and work closely with business stakeholders on IT Issue.
• Provide fast and efficient support when and where it’s needed to ensure end users remain productive and operations run smoothly.
• Handle support tickets within the required SLA and IT service.
• Support first level documentation and user guide.
• Keep IT management apprised of critical issues.
• Able to identify and trigger the rightful ticket resolution owner in accordance with business process.
• Handle L2 ticket / issues escalated for resolution.

Requirements for the Role :

The Package :

Interested candidates are invited to apply via