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Market Research Analyst (MRA)

Market Research Analyst (MRA)

Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia
4 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

  • and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing :

  • Customer Research : Assist the team by researching customer data to identify trends, patterns, and insights related to customer behaviour, usage patterns, and satisfaction levels across channels, platforms and touchpoints.
  • Customer Strategy : Assist the team in the development and implementation of customer experience strategies, processes, and best practices.
  • Service Solutions : Assist the team with designing service solutions from an end-users perspective to solve current experience gap and potential customer needs.
  • Team Collaboration : Collaborate with other departments to drive initiatives aimed at improving customer satisfaction and retention.
  • Identifying Opportunities : Assist the team with identifying opportunities for upsell and cross-sell to existing customers based on analysis of their usage and needs.

    • To be successful in this role, you will need to have :

  • About 1 to 2 years of experience in a customer-facing role, such as customer experience, account management, or customer support.
  • Strong analytical skills with experience in data analysis, reporting, and visualization tools (e.g., Excel, SQL, Tableau).
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences.
  • Proven track record of driving customer satisfaction, retention, and growth.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
  • Experience working with CRM systems (e.g., Salesforce) and customer success platforms is a plus.

    • Don't miss out on this exciting opportunity! Apply now at www.alphaiotabpo.com .

    Buat amaran kerja untuk carian ini

    Research Analyst • Kuala Lumpur, Malaysia