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Individual and Group Policy Servicing - Health Insurance

Individual and Group Policy Servicing - Health Insurance

CognizantKuala Lumpur, Malaysia
9 hari lalu
Penerangan pekerjaan

Responsibilities

and Expectations

  • Process individual and group health insurance policy applications and renewals accurately and timely.
  • Verify submitted documents forpleteness andpliance with health Insurance Authority regulations.
  • Update policyholder information in the system and ensure data integrity.
  • Coordinate with underwriting and claims departments for policy-related clarifications.
  • Respond to basic customer inquiries regarding policy terms, coverage, and premium payments.
  • Generate policy schedules, endorsements, and renewal notices.
  • Ensurepliance with internal SOPs and regulatory standards.
  • Assist in resolving discrepancies in policy data and documentation.
  • Maintain confidentiality of sensitive customer and policy information.
  • Support digital transformation initiatives including e-policy servicing platforms.
  • Collaborate with brokers and agents for policy servicing support.
  • Escalateplex servicing issues to senior staff or supervisors.

Academic and Additional Qualifications Needed

  • Bachelor's degree in business administration, Insurance, or related field.
  • Basic understanding of health insurance products and policy servicing workflows.
  • Proficiency in MS Office and insurance policy management systems.
  • Fluency in Mandarin / Cantonese, and English (speak, read, and write).
  • Strong attention to detail and organizational skills.
  • Customer service orientation andmunication skills.
  • About Cognizant :

    Cognizant (Nasdaq : CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at cognizant or @cognizant. Job ID 46237

    Buat amaran kerja untuk carian ini

    Policy Servicing And • Kuala Lumpur, Malaysia