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Admin Executive (Mandarin Speaker)

Admin Executive (Mandarin Speaker)

Steve & Co Asia (M) Sdn BhdMid Valley City, WP Kuala Lumpur, Malaysia
16 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum Diploma in Business Administration and / or its equivalents
  • Excellent written and verbal communication abilities in English, Bahasa Malaysia and Mandarin.
  • Related experience is a MUST.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and accounting software (such as SQL, Bukku and Xero) will be added advantage.
  • Strong attention to detail, organization, interpersonal skills and time management skills.
  • Good in follow-up and reporting, ability to work independently, multitask, and handle confidential information with discretion.
  • Ability to start work with short notice will be an advantage.

Responsibilities

Credit Controls

  • Ensure seamless and timely billing that is free from error and omission.
  • Issue statements correctly and communicate reminders on a timely manner.
  • Monitor collection closely at all times while adopting excellent inter-personal and client management skills. Relevant experience is a MUST
  • Properly administer all engagement contracts and filing records
  • Ensure client confidentiality, privacy and data protection are strictly adhered to.
  • Effective problem-solving skills in handling difficult clients, delinquent accounts, clients' complaints, etc.
  • Monitor slow and non-paying clients tactfully.
  • Achieve near 100% collection recovery and continuously improve on debtors’ aging
  • A self-starter and highly motivated to drive collection targets
  • Provide any reporting required by the management from time to time

    • Client Onboarding

  • Handle client inquiry with excellent response time and strive to onboard clients aggressively.
  • Ensure a professional and welcoming atmosphere in the office.
  • Serve visitors, clients and any physical contact point at first hand with positive impression.
  • Support sales team and marketing team initiatives at all times.
  • Perform all Know-your-customer (KYC) and customer due diligence before accepting new client
  • Prepare all engagement contracts. Issue billing and follow up on collection if necessary.
  • Adopt client first mentality with pleasant personality.
  • Actively fulfil client requirements and listen to client feedback.
  • Excellent interpersonal and communication skills
  • Effective complaints handling
  • Ensure client confidentiality, privacy and data protection are strictly adhered to.
  • Support management effort to drive revenue and expand client onboarding possibilities.

    • Risk Management

  • Administer all compliance requirements, policy and procedures.
  • Ensure client confidentiality, privacy and data protection are strictly adhered to.
  • Prepare reporting requirements to authority.
  • Attend and provide training internally to all team-members on latest compliance and risk management procedures.
  • Administer physical filing and digital filing.
  • Adopt an operationally efficient environment and continuously improve of productivity.
  • Gather, analyse and provide accurate and useful information to management from time to time.

    • Office administration

  • Administer all account payables and liaise with vendors effectively.
  • Ensure client confidentiality, privacy and data protection are strictly adhered to.
  • Ensure clean, tidy and organised office environment at all times.
  • Replenish consumables, toiletries, stationeries, etc.
  • Manage all repairs and maintenance.
  • Handle any incoming calls, incoming and outgoing correspondence.
  • Have a pleasant personality.
  • Administer IT.
  • Process claims.
  • Administer filing and retrieval of records and data.
  • Provide all administrative support from time to time.

    • Benefits

  • EPF / SOCSO / PCB
  • 4 working days
  • Medical claim
  • Performance Bonus & Incentives
  • Opportunities for training, courses, and professional development.
  • Accelerated career development & promotion for high achievers
  • Annual Company Event & Company’s Trip
  • Employee empowerment & recognition
  • Positive work attitude culture & flexibility
  • Miscellaneous Allowances

    • Skills

    Microsoft Office Suite Communication Skills Organizational Skills Time Management Attention to Detail Fluent in Mandarin IT Support Backend Development Customer Support CRM (Customer Relationship Management) Document Management

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    Admin Executive Mandarin Speaker • Mid Valley City, WP Kuala Lumpur, Malaysia