Overview
Join our dynamic Higher Education team that delivers powerful platforms, highly personalized course materials, and effective learning supplements to empower students in reaching their academic and professional aspirations.
From ALEKS to Connect to SIMNet, the products you'll work on are used around the globe.
With the fast-changing landscape in education and the rapid evolution to digital, McGraw Hill has an exciting opportunity for a Customer Success Specialist based in Johor Bahru, Malaysia joining our very successful Asia Digital Success team. We are seeking a natural self-starter, someone who is both detail-oriented and customer focused, continuously improving student, instructor, and institutional teaching / learning experiences through McGraw Hill’s premium digital products and services.
The Customer Success Specialist, plays a pivotal role in ensuring positive customer experience and driving business growth. This role focuses on building strong, enduring relationships with customers, ensuring they derive maximum value from the products and services.
Your contribution to the team includes :
What you’ll need to be successful :
Spirit to Win
If you can bring your dedicated passion, we can help students attain their goals and achieve their dreams. We foster a culture of helping those that want to learn, and we offer open and collaborative working environments that will enable you to succeed. Every day your individual efforts contribute to the lives of millions.
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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
Customer Specialist • Johor Bahru,MY